Managed Services Engineer I

As a Managed Services Engineer I at Loop1, your primary role will be to service, and support Loop1’s Managed Services Clients. 

In this role, you will provide remote support and proactive consultative services for the SolarWinds Product suite. Your responsibilities will include installation, configuration, optimization, and ongoing support. We provide comprehensive training, a competitive salary, and paid annual leave. Additional administrative duties may be assigned as needed. This role reports to the EMEA Head of Engineering. 

Key Responsibilities: 

• Provide remote break-fix support to Loop1 SolarWinds Maintenance Clients.
• Monitor, manage, and maintain SolarWinds Orion and associated products daily, both proactively (scheduled activities) and reactively (responding to support requests).
• Contribute to a shared understanding of the client’s SolarWinds environment, including its current state and target state.
• Regularly consult with clients to understand their business requirements and drive continuous improvement of their SolarWinds tools.

Required Qualifications:

• A Level or equivalent education.
• Ability to attain SolarWinds Certified Professional certification in Network Performance Monitor, Network Traffic Analyzer, Network Configuration Manager, and Server & Application Monitor.
• At least 1 year of hands-on experience in server and network administration for medium to large businesses.
• Strong understanding of hosting enterprise applications on Windows Server OS.
• Solid grasp of TCP/IP networking fundamentals.
• Familiarity with routing, switching, and firewalls.
• Knowledge of SNMP, SNMP Traps, and Syslog.
• Reliable high-speed Internet connection.
• Strong organizational skills with the ability to prioritize multiple tasks and maintain attention to detail.
• Excellent written and verbal communication skills.
• Resourceful team player with the ability to work effectively independently.
• Adaptability to various competing demands and a commitment to providing excellent customer/client service.
• Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).

 Preferred Qualifications:

• Familiarity with Cisco IOS; CCNA certification is a plus.
• Knowledge of SQL administration and Transact-SQL queries is advantageous.
• Proficiency in PowerShell.
• Strong understanding of Windows Server OS, including role management and troubleshooting; MCSA certification is a plus.
• Knowledge of complementary platforms such as ServiceNow, JIRA, Clarity, Jenkins, GitHub, and other DevOps tools is beneficial.
• Welcoming and professional demeanor with the ability to engage others easily.

 What We Offer:

• A standard 40-hour work week
• Holiday and Sick payment schemes
• Flexible work arrangements, including options for office and remote work (if eligible)
• Competitive fixed salary with profit-sharing opportunities
• Supportive and collaborative team environment
• Ongoing training and professional development
• Pension Scheme

 This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required to perform this job.

About Loop1

Loop1 is a prominent global IT Operations Management (ITOM) company and SolarWinds Elite Partner, recognized for its expertise in the SolarWinds Observability and IT Management Platform alongside a range of complementary solutions.

Our Mission and Core Values
 Loop1 is dedicated to engaging individuals who are passionate about learning from each other and collaborating to deliver innovative IT Operations Management solutions for our clients worldwide.

• We are greater than me.
• We are purposeful.
• We do the right thing.

To live up to our Core Values, we recognize our people are what matters most. To fully realize our purpose requires building and developing a diverse and extraordinary global team of people committed to the success of Loop1, our clients, our partners, and their fellow employees.
 

Equal Opportunity Employer (EEO)

Loop1 is committed to fostering a diverse and inclusive workplace that reflects the rich diversity of our community. We hire, promote, and reward employees based on their results and professional performance. Loop1 provides equal employment opportunities to all employees and applicants without regard to religion, sex, age, sexual orientation, gender identity, race, creed, color, national origin, alienage or citizenship status, marital status, partnership status, ancestry, disability, or veteran status.