Dynamics 365 Customer Engagement Presales Engineer

Job Description

We are seeking a talented and experienced Dynamics 365 Customer Engagement Presales Engineer to join our dynamic and innovative team. The ideal candidate will have 2-3 years of presales experience and a deep understanding of the Dynamics 365 ecosystem, particularly in Sales, Customer Service, and Customer Insight – Journey applications. This role is pivotal in our sales process, working closely with sales teams, clients, and technical teams to design and propose solutions that meet our clients' business requirements.

Key Responsibilities

• Solution Design: Collaborate with sales teams to understand client needs and design tailored Dynamics 365 Customer Engagement solutions.
• Presales Support: Provide technical expertise and support during the pre-sales process, including product demonstrations, proof of concepts, and responding to RFPs/RFIs.
• Client Engagement: Engage with clients to gather requirements, present solutions, and articulate the value proposition of Dynamics 365 solutions.
• Technical Leadership: Lead workshops and discovery sessions to gather and document client requirements, translating them into effective solution designs.
• Collaboration: Work closely with the implementation team to ensure a smooth transition from pre-sales to project delivery.
• Market Insights: Stay updated on the latest trends and developments in Dynamics 365 and related technologies and provide insights to clients and internal teams.
• Documentation: Prepare detailed solution proposals, technical documentation, and presentations to effectively communicate solution designs to clients and stakeholders.
• Training and Enablement: Provide training and enablement to sales teams and clients on Dynamics 365 Customer Engagement capabilities and best practices.
  
  

Qualifications

• Experience: Minimum of 2-3 years of experience in a presales role, with a focus on Dynamics 365 Customer Engagement.
• Technical Skills: Strong technical knowledge of Dynamics 365 Customer Engagement modules, including configuration, customization, and integration capabilities.
• Communication: Excellent verbal and written communication skills, with the ability to present complex technical concepts to diverse audiences.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to design innovative solutions that meet client needs.
• Certifications: Microsoft Certified: D365 Sales Functional Consultant, Power Platform Solution Architect, D365 Customer Service Functional Consultant.
• Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
  
  

Join us and be a key player in driving our sales success while advancing your career in a vibrant and supportive environment!

About Us

Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth.

Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.