Collections Officer

About Experian

Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 17,800 people operating across 44 countries, and every day we’re investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

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We are looking for an individual who has a deep personal drive and accountability for great performance and results delivery to be part of the Credit Services team in Experian Singapore. You will be responsible for all collection management activities through negotiation and other appropriate actions and maintaining consistently high level of performance.

What you’ll be doing

•  Responsible for all collection management activities through telephone calls, emails, initiation of house visits and other appropriate actions
• To manage and achieve daily productivity standards in terms of call attempts, contacts and promise to pay by customers
• Apply negotiation strategies to ensure successful recovery of overdue outstanding
• Analyze and evaluate errant cases to recommend and initiate appropriate course of action
• Update the collection system immediately on all collection activities undertaken for cases assigned
• Generation of reminders
• Any other duties as may be assigned by company’s management from time to time

What you’ll need to bring to the party

• A passion for driving corporate activities to achieve collection management targets
• The ability to consistently deliver great results
• The ability to build strong and productive relationships, internally and externally
• The ability to communicate effectively in English
• Strong organizational and time management skills, attention to detail and ability to work independently

More about you

• Experience in collections/accounts receivables, contact center and customer service role
• Fresh graduates are welcome to apply
• Highly motivated with good negotiation and communication skills
• Able to converse in Mandarin is an advantage
• Persuasive, firm, tactful and customer service oriented
• Ability to consistently demonstrate deep personal drive and accountability for great performance and results delivery
• Ability to thrive in a fast-paced working environment and achieve individual / team targets
• Ensuring maximum contribution to a positive working culture

Why this role is critical to us

This role is critical in supporting the function’s operations and helping achieve its objectives of collection management whilst ensuring high level of performance is maintained. We need an individual who is competent in collection operational matters, with impeccable attention to detail and can-do attitude. The individual needs to be comfortable “getting their hands dirty” and working with a range of cross functional teams to deliver results.

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