Customer support

Overview:

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat
• Provide accurate information about products and services
• Resolve customer issues in a timely and professional manner
• Assist customers in placing orders and processing returns
• Escalate complex issues to the appropriate department
• Identify and assess customers' needs to achieve satisfaction
• Record and maintain customer records and interactions
• Collaborate with other team members and departments to ensure a seamless customer experience
• Stay updated on product knowledge and company policies
• Participate in training and development opportunities

Required Qualifications:

• High school diploma or equivalent; degree in Business Administration or related field is a plus
• Proven customer support experience or experience in a similar role
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to multitask and prioritize in a fast-paced environment
• Empathetic and patient demeanor
• Adaptability to handle various customer personalities and scenarios
• Knowledge of CRM systems and practices
• Customer-oriented mindset and a passion for delivering exceptional service
• Ability to manage time efficiently and meet performance targets
• Professional and courteous approach towards customers
• Tech-savvy with proficiency in Microsoft Office and experience with help desk software
• Willingness to work flexible hours, including evenings and weekends
• Ability to work well in a team environment
• Strong attention to detail and accuracy