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Customer Experience Advocate I - Product Trainer

Remote:

Full Remote

Salary:

58 - 68K yearly

Experience:

Entry-level / graduate

Work from:

Nevada (USA), United States

Offer summary

Qualifications:

High School Diploma or GED required, Experience in public speaking, relationship-building, compliance.

Key responsabilities:

Manage company training programs for positive customer experiences
Collaborate with teams to develop course content
Provide customer support during deployment and installation
Deliver post-implementation training services
Coordinate training agendas and build client relationships

Everi Holdings Inc. Information Technology & Services Large https://www.everi.com/

1001 - 5000 Employees

See more Everi Holdings Inc. offers

Job description

Department: Compliance Services

Location: Las Vegas, Nevada - FinTech Innovation Center

Description

Join the Everi team as a Customer Experience Advocate and enhance your expertise in compliance, casinos, and instructional techniques. You'll broaden your industry knowledge, enrich your customer service skills, and contribute to our Everi family. This role demands a detail-oriented professional who adheres to compliance rules and regulations.

The ideal candidate has a strong appetite for learning, a desire for mentorship, enthusiasm for training others, technical proficiency, excellent business insight, and a proactive approach to building industry connections!

What Will You Be Doing?

Manage company training programs, ensuring positive customer experiences and compliance with business needs and requirements.
Collaborate with cross-functional teams to develop course content specifications.
Provide excellent customer support during hardware and software deployment and installation.
Deliver post-implementation training services, including webinars, curriculum development, and ongoing support.
Assist internal teams and customers with utilization, application configuration, user access, and system security for new installations and upgrades.
Prepare and review lesson plans, course documentation, and materials for accuracy and relevance.
Deliver on-site and online training to internal and external customers on company products.
Coordinate training timelines, requirements, and agendas with customers prior to installation.
Build relationships and represent the company with clients and business partners.

Skills, Knowledge, & Expertise Needed for the Job:

Qualifications:

High School Diploma or GED required.
Ability to travel up to 85% to casino sites for training.
Public speaking and relationship-building experience.
Demonstrated ability to manage multiple projects.
Hunger for continuous learning and self-improvement.
Desire for mentorship and professional development.
Excitement for training and mentoring others.
Strong business acumen and understanding of casino/gaming operations a plus.
Eagerness to build valuable connections within the industry.
Understanding the importance of strictly adhering to compliance rules and regulations, ensuring all activities meet legal and organizational standards.

Why Us?

Everi's benefits package includes Medical Dental, Vision, 401k with company match, life insurance, maternity and paternity leave, adoption assistance, pet insurance, gym reimbursement, and more!

Discretionary Time Off (DTO) - No more "banking hours" to take a day off and the perfect way to prevent burnout and improve productivity.
Building on a solid culture and resounding positive feedback from Everi employees in 2021, Everi continued to receive recognition as a Top Workplace in 2022. Everi was recognized nationally as a Top Workplace 2022 USA and received a second regional award for its HQ in Las Vegas as a Nevada Top Workplace 2022. This most recent award brings Everi's total number of Top Workplaces awards in 2021 and 2022 to a whopping 10 awards!!!!

Everi is committed to expanding its innovative and creative reach, building a culture based on the tenets of respect and transparency. We are proud to be the gaming industry's single-source provider of financial technology, loyalty solutions, games, and intelligence solutions. The compensation for this role considers a wide range of factors, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential for the location at which the position may ultimately be filled. At Everi, it is not typical for all individuals to be hired at or near the end of the range; compensation decisions ,depend on each case's facts and circumstances. A reasonable estimate of the current range is $58,000 - $68,000 annually.

Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.

For All External Staffing Agencies **

Everi does not accept unsolicited agency submittals. Please do not forward resumes to our Executive team, Management team, or any current Everi employee for review. Everi is not responsible for any fees related to unsolicited resumes.

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