Interaction Designer/User Researcher/Usability Tester

ASRC NetCentric is seeking an Interaction Designer/User Researcher/Usability Tester the DHS Development, Engineering, and Enterprise Projects (DEEP) program. 

Work location: Remote

Clearance: Public Trust – ability to successfully complete a government issued background investigation

Summary: The DHS DEEP program provides application analysis, architecture, engineering, development, testing, operations, maintenance, and modernization support across Microsoft 365, Azure, Power Platform, SharePoint, ServiceNow, Drupal, Atlassian, GitLab, data, analytics, security, and custom application technologies. The team uses DHS SELC and agile delivery practices and supports secure, accessible, reliable enterprise applications. 

The Interaction Designer/User Researcher/Usability Tester conducts user research, persona development, IA/interaction design, and usability testing to improve UX and adoption; collaborates with designers/developers; ensures DHS branding and accessibility. The Interaction Designer / User Researcher / Usability Tester is part of a highly collaborative, multi-disciplinary team focused on improving usability, user experience, and driving user adoption and engagement. They are responsible for conducting user research, analysis & synthesis, persona development, interaction design, and usability testing to create products that delight our customers.

Responsibilities:

• Conduct stakeholder interviews, user requirements analysis, task analysis, conceptual modeling, information architecture, interaction design, and usability testing
• Design and specify user interfaces and information architecture
• Lead participatory and iterative design activities, including observational studies, customer interviews, usability testing, and other forms of requirements discovery
• Produce user requirements specifications & experience goals, personas, storyboards, scenarios, flowcharts, design prototypes, and design specifications
• Effectively communicate research findings, conceptual ideas, detailed design, and design rationale and goals both verbally and visually
• Plan and facilitate collaborative critiques and analysis & synthesis working sessions
• Work closely with visual designers and development teams to ensure that customer goals are met and design specifications are delivered upon
• Designs and develops primarily internet/web pages and applications
• Develops proof-of-concepts and prototypes of easy-to-navigate user interfaces(UIs) that consists of web pages with graphics, icons, and color schemes that are visually appealing
• Research user needs as well as potential system enhancements
• Has familiarity to, or may actually: code, test, debug documents, and implement web applications using a variety of platforms
• Planning, recruiting, and facilitating the usability testing of a system
• Analyzing and synthesizing the results of usability testing in order to provide recommendations for change to a system
• May create such artifacts as Usability Testing Plan, Testing Scripts, and Usability Testing Report

Qualifications

• Bachelor's degree or six (6) additional years of relevant professional experience in lieu of a degree.
• Minimum of three (3) years of combined experience in Interaction design, user research, and usability testing.
• Must be a U.S. citizen to meet contract requirements and be able to successfully complete a government background investigation.
• Ability to obtain a Public Trust. Prior Public Trust or Security Clearance, preferred
• Strong analytical and critical-thinking abilities; able to turn ambiguous requirements into actionable plans.