Digital Loss Prevention Reviewer (REMOTE)

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.  We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

The Digital Loss Prevention Reviewer is responsible for monitoring and reviewing potential fraudulent activities for fraud prevention, detection and risk mitigation strategies. The Digital Loss Prevention Reviewer will perform data mining and analysis to identify high risk exposure and fraudulent activities and will provide recommendations to minimize fraud losses and improve risk mitigation capabilities. This position will be an integral member of the Loss Prevention department.

Ecommerce Order Investigations

• Monitors automated fraud screening application

• Maintains or exceeds established standards for timeliness and customer service

• Resolves complex issues with little or no supervision or direction

• Conducts extensive research to validate purchases

• Conducts follow-up research on fraudulent transactions

• Works with peers and Digital Loss Prevention Leadership to communicate fraud trends and share best practices, ideas and information.

• Communicates with athletes in a friendly and helpful demeanor

Ecommerce Fraud Prevention

• Identify fraud trends and communicate to the Digital Loss Prevention Leadership

• Proficient in loss prevention tools

• Any other assigned duties

 Ecommerce Fraud Disputes

• Knowledge of fraud chargeback representation process

• Understanding network dispute types and submitting current documentation

QUALIFICATIONS:

• High School Diploma or Equivalent
• 1-3 years' experience in eCommerce fraud prevention, loss prevention, and customer service

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VIRTUAL REQUIREMENTS:

At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

• Cameras must be on during all virtual interviews.

• AI tools are not permitted to be used by the candidateduring any part of the interview process.

• Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone!