Regional Loss Prevention Manager- Mid-Atlantic

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.  We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

Job Duties & Responsibilities

Management of Loss Prevention Programs

• Work to influence all levels of leadership to understand the cause/effect relationship between shrink and athlete engagement/sales; utilize this understanding to drive theft awareness and shrink mitigation.

• Develop and maintain strong, athlete-focused relationships with store operations, human resources, visual, service & selling, facilities, and field leadership partners.

• Implement, coordinate, and manage all aspects of the Loss Prevention program.

• Assist store and field leaders with development of shrink reduction plans specific for each store and work to support adherence, measure performance, and management of plans.

• Educate and elevate awareness of root causes of shrink and how teammates can reduce shrink through company programs and resources at all levels – from hourly teammates to field/CSC leadership.

• Analyze key metrics and dashboards to identify potential operational deficiencies, awareness opportunities, or equipment issues that are hindering shrink reduction, develop strategies for remediation.

• Support area of responsibility through active communication, conference calls and meeting participation.

• Identify and address safety concerns and foster a safety-conscious culture among frontline teammates.

• Complete new store security, alarm, video system reviews and provide appropriate system signoffs for security vendors.

• Support the needs of the business.

Crisis, Emergency Events / External Event Response

• Monitor, react and report significant / critical incidents within area of responsibility and as directed.

• Support special events and incidents which may include providing or supplementing security coverage or coordinating contract services.

• Establish and coordinate post incident response such as garnering resources, partnering with emergency first responders and communicating efforts with the CSC as needed. 

Investigations Support

• Work directly with supporting Field Investigations Manager for internal investigations support.

• Support internal and external investigations in areas of responsibility based on regional trends, exception reporting, tips, or cases generated cases by company investigators.

• Promote teammate awareness of internal theft and generation of tips through education of store teammates and the development of personal connections during store visits, training sessions, and virtual webinars.

• Identify stores with low incident reporting to support education on elevating awareness related to theft identification, deterrence, and reporting.

• Respond to theft events to ensure proper procedure, law enforcement engagement, help investigate losses, correct inventory, etc 

• Served as first point of contact for incidents, law enforcement partnerships and communication to LP Investigations partners. Included first line research and documentation of all incidents, such as video, reporting, statements. 

• Delivery of physical evidence to law enforcement. 

• Address external case errors and missing information used to deploy assets to stores. 

• Developed networks of law enforcement, retailer investigators in each market. 

• Attended court hearings for prosecuted cases. 

QUALIFICATIONS:

• Bachelor's Degree

• 5-7 years experience

• 7 years of Loss Prevention experience or related retail experience with at least 3 years in a multi-unit environment

• Possesses a valid driver's license

• Successfully pass comprehensive criminal background and motor vehicles check

VIRTUAL REQUIREMENTS:

At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

• Cameras must be on during all virtual interviews.

• AI tools are not permitted to be used by the candidateduring any part of the interview process.

• Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone!