Atlassian Practice Lead

PLEASE NOTE: At this time, we are giving preference to candidates in the US, then in Canada. 

Bitovi is looking for an Atlassian Practice Lead to grow our capabilities as a solution partner, build on our Jira expertise, and work with enterprise clients to transform their delivery processes using the Atlassian suite.

As our Atlassian Practice Lead, you will build upon our foundational Jira expertise and own this practice from the ground up. You will set the strategy, develop the service offerings, grow the team, and serve as the face of our Atlassian expertise to clients and to Atlassian itself. This is a high-visibility leadership role that combines technical depth, client advisory, and business development.

If you have ideas for making technology delivery more collaborative, validation-driven, and swift, we want to work with you!

WHO YOU ARE

Recognized Atlassian expert. You have hands-on, deep experience with Jira, Confluence, and the broader Atlassian suite. You know what good looks like at enterprise scale and can explain why.

Strategic builder. You are energized by creating something new: defining a practice, packaging services, and turning a partnership into a growing line of business.

Trusted advisor. You are equally comfortable in a workshop with a client’s engineers and in a boardroom with their VP of Engineering or CIO. You translate business goals into platform strategy.

Relationship builder. You know how partner ecosystems work and can build credibility with Atlassian’s partner, sales, and solutions teams.

Leader and mentor. You raise the skill level of the people around you and take pride in developing consultants. Pragmatic and outcome-focused. You care less about tool configuration for its own sake and more about whether teams deliver better work as a result.  

You’ll excel in this role with Bitovi if you have:

• 8+ years of technology product, project and/or program management experience (multiple of these disciplines strongly preferred), using Jira & Confluence as the Application Lifecycle Management platform
• 3+ years of experience as a delivery architect or consultant at an Atlassian Solution Partner
• Proven experience designing and delivering complex Atlassian solutions for large organizations, including workflow design, permission schemes, governance, and multi-team or multi-instance scaling
• Deep proficiency in Jira administration, Confluence configuration, Jira Service Management (JSM), user permissions, workflows, and cloud/data center migrations
• Rovo and AI capabilities, Compass, Jira Product Discovery, and Atlassian Forge or Marketplace app development
• Experience with project and portfolio management, including Advanced Roadmaps (Plans) and enterprise reporting
• Team leadership & mentoring background in guiding and managing a team of Atlassian specialists (administrators, engineers, and consultants), encouraging upskilling and knowledge sharing
• Proven skill set in leading or guiding digital transformation at a multi-team scale with executive-level stakeholders 
• Skilled in analyzing processes and identifying pain points to deliver operational efficiencies
• Excellent oral and written communication, along with strong interpersonal skills, negotiation experience, decision-making, analysis, and problem-solving skills
• Experience with matrix working relationships and best practices of Agile methodologies like Scrum, Kanban, and XP

WHO WE ARE 

Bitovi works with companies that want a true partner in building outcome-focused apps. Our collaborative approach is driven by validation to deliver the swiftest route to the most valuable solution. We’re driven by the desire to provide value to our clients, the technology community, and our incredible team. 

Every day, we design and build a wide variety of high-profile applications with tests, full docs, and a deployment process in place. We discuss and design architectures, review code, and research new front-end technologies. We talk to our clients directly, guiding them through the process, identifying potential problems and unknowns, and tackling challenges.  

We help one another freely. We keep a Slack channel called ask-help, which is constantly used. We develop new skills, build better developer tools, and work on new types of projects regularly—and we take the time to present at conferences, give training, and run meetups. We’re huge devotees of open source, and our developer community is second to none. 

Our fully remote team comprises about 70 developers and designers in the US and Canada. We welcome diversity and non-traditional paths into professions - we want the right person, not the right collection of tech keywords. 

You can learn more about us with this short read: Hello Potential Bitovian. 

WHAT YOU’LL DO AT BITOVI 

Build and lead the practice

• Define the vision, strategy, and roadmap for the Atlassian practice, including target markets, service lines, and growth goals.
• Develop repeatable service offerings, such as Jira and Jira Service Management implementations, Cloud and Data Center migrations, enterprise-scale workflow design, governance models, and process optimization.
• Create delivery methodologies, templates, accelerators, and best practices that make engagements consistent and scalable.
• Own practice financials, including pricing models, utilization, and revenue and margin targets.

Grow the Atlassian partnership

• Serve as the primary relationship owner with Atlassian’s partner and field teams.

• Pursue partner program tiers, certifications, specializations, and Marketplace opportunities.

• Collaborate with Atlassian on co-selling, joint pursuits, and go-to-market initiatives.

Drive business development

• Partner with sales and account leadership to identify opportunities, shape proposals, and win new enterprise engagements.
• Lead technical discovery and solution design during pre-sales, and present to client executives.
• Contribute thought leadership through webinars, conference talks, case studies, and content that establishes our firm as an Atlassian authority.

Deliver excellence for clients

• Provide architectural oversight and quality assurance across Atlassian engagements.
• Advise clients on platform strategy, governance, scaling, automation, integrations, and agile and ITSM transformation.
• Step into critical engagements to resolve complex challenges and protect client outcomes.

Build and support the team

• Recruit and hire new consultants, in consultation with Bitovi leadership, as the practice grows.
• Establish a training and certification path to build a strong base across the firm.
• Foster a community of practice that shares knowledge.
• Present at conferences and run other training at meetups and local groups.

Travel. Travel averages 3-5 days per quarter, and we’ll always work with your schedule.  

WHAT WE OFFER 

First and foremost, you’ll be part of a thoughtful, talented, and amazing team that supports and challenges one another to do their most exceptional work. You’ll contribute to and lead a diverse array of projects, expand your skills and stature in the tech community, and build a track record you’re passionate about and proud of. 

You’ll also enjoy excellent benefits, including: 

• Competitive salary and annual bonus opportunity 
• Completely remote work with flexible hours 
• 401(k) matching 
• 4 weeks of paid vacation in addition to 8 paid holidays 
• Health, dental, and vision insurance offerings
• Paid maternity and paternity leave 
• STD, LTD, and Life Insurance coverage

HOW TO APPLY  

Please follow the directions in the application.