Senior Strategic Account Executive

We’re Auros—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.

We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.

Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100— Auros delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.

Let’s build experiences people love—together.

The Opportunity

Joining our team as a Senior Strategic Account Executive, you'll play a key role in the continued expansion of UserTesting — the industry leader in experience research and digital human insights. We're growing significantly across North America, and we're excited to welcome you on the journey! Your focus will be on retaining and growing the customer base across UserTesting's broad solution set. You'll develop, lead, and execute the territory strategy with a team of Customer Success Managers, Solutions Consultants, and Business Development Representatives to build and grow mutually beneficial, long-term customer relationships. We have a clearly defined sales methodology that delivers results, differentiates our company from the competition, and aligns our broad solution set to customer needs.

Responsibilities

• Achieve quarterly and annual sales and growth targets, with monthly forecasting accuracy (+/- 10%).
• Achieve monthly, quarterly, and annual customer retention targets
• Own pipeline development for your territory, partnering with Business Development Representatives, Field Marketing, the Partnerships team, and self-prospecting efforts to drive pipeline coverage.
• Drive the sales process with strong fundamentals to control the buying process and offer creative solutions from UserTesting's broad solution set.
• Collaborate with the sales ecosystem (Solutions Consulting, Channel Partners, Value Management Office, Insights Consulting, Deal Desk, and more) to drive profitable customer outcomes.
• Develop and execute a territory plan and account plans for key accounts within your territory.
• Maintain organized and comprehensive documentation in Salesforce, Gong, and the sales technology stack.
• Collaborate with Customer Success Managers to ensure the customer journey and touchpoints drive value, growth, and retention.
• Develop deep customer relationships with executives and practitioners in each target persona.

Requirements

• Experience in both winning new business and growing an existing book of customer business in the enterprise segment.
• Proven success in an enterprise SaaS sales role, with a history of exceeding quota performance and account gross retention goals.
• An exceptional communicator and self-starter with a demonstrated ability to succeed in a fast-paced, changing environment.
• Strong team player and competitor.
• Experience winning large software and services deals within complex, multi-matrixed enterprises across a variety of industries.
• Comfort in creative leverage and compelling incentive to successfully drive opportunities to close within a fiscal period.
• Effective time management, staying "closest to the dollar" with all activities.
• Proficient with Salesforce, Gong, Google Suite, Microsoft Office/Google Docs, and related productivity tools.
• Advanced experience in enterprise SaaS sales.
• Bonus: experience within the User Experience, Digital, eCommerce, or Consumer Insights/Market Research domain.

Don’t meet every single requirement but excited about the role? We encourage you to apply. Research shows that some candidates are less likely to apply unless they meet 100% of the qualifications—but you may be exactly who we’re looking for. Diverse perspectives drive innovation, and we’re committed to building a team with a wide range of backgrounds, experiences, and skills.

Application Process

• Meet with a Recruiter
• Meet the Hiring Manager
• Participate in a Panel Interview
• Final Interview (if applicable)
• Offer Stage

Accommodations

At Auros, we’re committed to creating inclusive and accessible experiences for all candidates. We believe diverse perspectives are essential to building exceptional products and experiences. If you require accommodations or would like us to tailor the interview process to better meet your needs, please contact us at talentexperience@usertesting.com.

Auros is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  Auros will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.