Strategy & Operations Associate

We’re Auros—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.

We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.

Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100— Auros delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.

Let’s build experiences people love—together.

The Opportunity

Auros is looking for a highly motivated individual to join the Strategy & Operations team supporting User Interviews, our participant recruitment marketplace. This is a hands-on role for someone who enjoys owning important day-to-day processes, making thoughtful decisions, and improving how work gets done over time.

As User Interviews grows, Strategy & Operations helps ensure that our marketplace runs effectively and that our GTM and Operations teams can deliver for customers. You'll be close to the day-to-day business, using existing tactical levers to improve study fulfillment while helping test and operationalize new processes and experiments.

This role requires strong judgment, attention to detail, and a bias toward action. You should be comfortable following defined processes, managing recurring work, and recognizing when something isn't working as intended.

Responsibilities

• Operate tactical levers to improve study fulfillment
• Prioritize where to deploy those levers based on project needs, urgency, expected impact, and participant network health
• Test and operate newly developed processes, tools, and experiments
• Follow defined processes while using judgment to flag when something is unclear, inefficient, or not working as intended
• Partner with Strategy & Operations, GTM, and Operations teams to improve and scale how we work

Requirements

• Bachelor’s degree preferred
• Strong project management and organizational skills
• Strong attention to detail and a track record of reliable execution
• Good operational judgment and ability to make decisions within defined processes
• Comfortable working with data and spreadsheet tools such as Excel or Google Sheets
• Clear written and verbal communicator
• Self-motivated and comfortable managing multiple priorities in a fast-moving environment
• 1+ year of experience in operations, strategy & operations, consulting, customer operations, or a related field preferred
• Experience working in a high-growth technology or startup environment preferred
• Experience partnering with GTM, customer-facing, or Operations teams preferred
• Experience using operational data to inform decisions preferred
• Experience improving or operationalizing new workflows and processes preferred

Don’t meet every single requirement but excited about the role? We encourage you to apply. Research shows that some candidates are less likely to apply unless they meet 100% of the qualifications—but you may be exactly who we’re looking for. Diverse perspectives drive innovation, and we’re committed to building a team with a wide range of backgrounds, experiences, and skills.

Application Process

• Meet with a Recruiter
• Meet the Hiring Manager
• Participate in a Panel Interview
• Final Interview (if applicable)
• Offer Stage

Accommodations

At Auros, we’re committed to creating inclusive and accessible experiences for all candidates. We believe diverse perspectives are essential to building exceptional products and experiences. If you require accommodations or would like us to tailor the interview process to better meet your needs, please contact us at talentexperience@usertesting.com.

Auros is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  Auros will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.