Senior Account Manager

Senior Account Manager

LexisNexis | Düsseldorf, Germany | Hybrid

About LexisNexis

LexisNexis is a global information and analytics company helping professionals make better-informed decisions through trusted data, technology and advanced analytics. Globally, LexisNexis Legal & Professional has approximately 11,900 colleagues serving customers in more than 150 countries. [lexisnexis.com]

Our Sales teams work closely with customers to understand complex business challenges and translate our data, technology and solutions into measurable customer value. The emphasis is on long-term, trusted relationships rather than transactional selling. [stories.relx.com]

About the Role

We are looking for an experienced Senior Account Manager to join our team in Düsseldorf.

In this senior individual-contributor role, you will take ownership of a portfolio of important customer accounts, building trusted relationships with senior stakeholders and developing strategies that support retention, growth and long-term customer value.

You will combine strategic account management, consultative selling and commercial negotiation, working autonomously to understand your customers' businesses, identify opportunities and develop solutions that address their evolving needs.

Your Responsibilities:

• Own and strategically develop a portfolio of key customer accounts, building strong and sustainable relationships with senior decision-makers and influencers.
• Develop a deep understanding of customers' businesses, strategic priorities, challenges and changing requirements.
• Create and execute individual account strategies focused on retention, customer value, revenue growth and expansion.
• Identify and develop new commercial opportunities within existing accounts, including upsell and cross-sell opportunities.
• Lead commercial discussions and negotiate product, service and contractual terms with customers.
• Conduct regular strategic customer meetings and business reviews, connecting customer priorities with relevant LexisNexis solutions.
• Collaborate closely with Sales, Customer Success, Product, Marketing, Support and other internal stakeholders to provide an excellent customer experience.
• Maintain a strong understanding of the market, competitors, customer trends and the LexisNexis product portfolio to act as a credible and trusted advisor.

What We're Looking For:

• Several years of successful B2B account management, key account management or consultative sales experience, ideally within technology, data, SaaS, information services or another solution-led environment.
• Proven experience managing and growing complex or strategically important customer accounts.
• Strong commercial acumen and the ability to identify opportunities that create value for both customers and the business.
• Confidence engaging with senior-level stakeholders and decision-makers.
• Strong negotiation, influencing and relationship-building capabilities.
• Ability to understand complex customer needs and translate them into clear commercial solutions.
• Strategic and autonomous working style, with the ability to develop and execute your own account plans.
• Excellent communication and presentation skills.
• Fluent German and English, both written and spoken.
• A collaborative mindset and the ability to work effectively across functions and international teams.

For comparable senior LexisNexis account-management roles, internal requirements include at least five years of sales/account-management experience, complex enterprise or analytics solution selling, strong business acumen and professional German and English.

What Success Looks Like

You will become a trusted partner to your customers, understanding not only what they need today but where their businesses are heading. You will protect and grow existing relationships while proactively identifying new opportunities to create value.

You will have significant ownership of your accounts and the freedom to shape your approach while drawing on the expertise of colleagues across LexisNexis.

Why Join Us?

At LexisNexis, you will join an international organisation where technology, trusted information and customer expertise come together. The company highlights ownership, collaboration, professional growth, knowledge sharing and flexible ways of working as central parts of the employee experience. [lexisnexis.com]

You will have the opportunity to:

• Manage strategically important customer relationships with significant autonomy.
• Work with innovative data, analytics and technology solutions.
• Collaborate with experienced colleagues across an international organisation.
• Develop your expertise and long-term career within LexisNexis and the wider RELX organisation.
• Work in an environment where customer partnership and consultative selling are valued over purely transactional sales.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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