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Client support manager (Poland)

Role overview

Summary

The Client Support Manager role focuses on assisting clients in the Polish region at NovaKid, an online school for children learning English. You will be part of a large international team dedicated to enhancing the educational experience for students and their families.

Qualifications

  • Experience in client support or customer service roles.
  • Fluency in Polish and English.
  • Strong communication skills.
  • Ability to work with international teams.
  • Preferred: Experience in online education or e-learning

Responsibilities

  • Manage client inquiries and support requests
  • Coordinate with teachers and students to resolve issues
  • Provide feedback to improve client experience

Key facts

Hard skills

About the company

Novakid logo

Novakid

  • Tutoring & Language Learning
  • Scaleup
  • 201–500
Novakid is a Series B EdTech startup ($41,5M raise) with double-digit revenue growth in 2023. This online English as a Second Language learning platform for children aged 4 to 12 has delivered over 15 million English lessons for kids since inception in 2017. This award-winning online English school offers one-to-one and group lessons with qualified and experienced teachers. Kids learn efficiently through full language immersion and fun games and activities, mastering English for academic and career success. The ability to master the English language from an early age is important for a child's future academic and career goals. Novakid complements school learning by giving kids a safe place for real-life English speaking practice, and the methodology is based on learning games - representing the new generation of online learning. Novakid has been recognised by a number of organisations across the world. In 2023, Novakid was included on the 2023 Inc 5000 list - position 105 of 5000, and is 1st in the Education category. In the same year, Novakid won the Best Digital Language Learning Product of the Year Award in the Digital Education Awards; was recognised as a finalist in the 2023 EdTech Digest Awards in the category of Best Language Learning Solution and Novakid was nominated as a finalist in the ‘Early Years’ category of the EdtechX Awards 2023. In 2022, Novakid was selected as the winner of the “Overall Language Learning Company of the Year” in the 2022 EdTech Breakthrough Awards. Novakid’s mission is to build a global community of young English learners designed to encourage deep and meaningful friendships across different cultures. Vacancies: https://hr.novakidschool.com/

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Job description

NovaKid - online-school for children 4 -12 years old, where children remotely learn English language with teachers from the US and the UK. Our customers come from more than 50 countries all over the world. We have 100K+ students and 4K+ teachers. Our international team is proud of 450+ developers / support managers and marketing gurus.

We are looking for a Client Support Manager for the Polish region

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