Client Deliverables Manager

WHO WE ARE: 

ZBeta is a world-class physical security design, consulting, and managed services firm that partners with some of the most dynamic, high-profile organizations and individuals in the world. We leverage a Data Driven, Technology Led, Human Centered approach in order to help our clients architect and engineer superior physical security solutions, implement them seamlessly, and operate them at peak efficiency. ZBeta prides itself on its level of technical expertise but remains independent and product-agnostic. Our highly experienced team brings decades of security expertise, diverse organizational perspectives, and proven best practices to every project and customer. It is our meticulous attention to detail, and our ability to deliver at scale that positions us to deliver an exceptional customer experience.

Our primary goal is to redefine the standards of professional security, equipping our clients with innovative tools to master today’s challenges and fortify against tomorrow's risks. By consistently delivering exceptional solutions and pioneering advancements in the security field, we can exceed expectations and set new standards of excellence in pursuing our vision.

Find out more about ushere.

WHO YOU ARE:

You are a forward-thinking strategic partner with a passion for enhancing security measures and fostering community resilience. You excel in fast-paced settings where your leadership abilities can catalyze meaningful transformation. You thrive in a workplace culture that is:

• Innovative
• Strives for Excellence
• Reliable
• Detail Oriented
• Adaptable
• Highly Organized
• Client Obsessed
• Curious
• Resilient

Does this sound like you? If so, join us in our mission to redefine security standards and make a lasting difference in our community.

WHAT YOU'LL DO:

As the Client Deliverables Manager, you are responsible for ensuring every client-facing deliverable reflects ZBeta's commitment to excellence. You oversee the quality, consistency, and presentation of consulting and project deliverables, partnering with consultants, project managers, and leadership to produce polished, professional work that enhances the client experience.

This role combines editorial expertise, visual communication, quality assurance, and operational support to ensure deliverables are accurate, consistent, and aligned with ZBeta's brand and consulting standards. You establish best practices, maintain templates and content standards, and continuously improve how information is communicated to clients.

As a key member of the CSG team, you play an essential role in helping ZBeta deliver a world-class client experience through exceptional written, visual, and presentation materials.

Core Competencies

• Growth Minded: Strong self-awareness of strengths and development areas with a curiosity and appetite for change and innovation
• Data-Driven: Strong analytical skills with critical thinking driven by data
• Collaborative: Ability to solicit and understand multiple perspectives
• Evaluative: Ability to evaluate outputs rigorously to ensure consistent excellence in delivery
• Strategic Thinker: Ability to think proactively about the future of the business and relate current business activities to desired outcomes
• Quality Focused: Maintain exceptional attention to detail while ensuring consistency, accuracy, and professionalism across all client deliverables

Position Responsibilities

The essential duties and responsibilities include, but are not limited to the following:

Client Deliverables

• Serve as the final quality review for client-facing deliverables, ensuring they meet ZBeta's standards for accuracy, consistency, professionalism, and visual presentation. 
• Review consulting reports, assessments, design narratives, presentations, proposals, and other client documentation for grammar, formatting, readability, and overall quality. 
• Ensure deliverables are consistent with ZBeta's branding, templates, writing standards, and document formatting guidelines. 
• Partner with consulting and project teams to improve the clarity, organization, and visual impact of client deliverables.
• Coordinate final document production and delivery to support a seamless client experience.

Content & Editorial Management

• Edit and proofread technical and business documents for grammar, spelling, consistency, and style. 
• Improve the readability and flow of complex technical content while preserving technical accuracy. 
• Ensure consistent terminology, messaging, and formatting across all client communications. 
• Collaborate with subject matter experts to communicate technical concepts in a clear and client-friendly manner. 
• Maintain editorial standards and style guides for consulting deliverables.

Visual Communication

• Design and enhance presentations, reports, graphics, diagrams, and visualizations that communicate client recommendations effectively. 
• Develop standardized layouts, graphics, charts, and templates to improve consistency across consulting engagements. 
• Recommend visual improvements that strengthen storytelling and executive communication. 
• Support consultants with presentation development for executive meetings, workshops, and business development efforts.

Documentation Development & Maintenance

• Maintain and continuously improve ZBeta's library of consulting templates, report formats, reusable content, and best practices. 
• Organize and manage standardized language, graphics, and reference materials to improve efficiency and consistency. 
• Capture lessons learned and incorporate improvements into future deliverables. 
• Support the development of consulting methodologies, documentation standards, and knowledge-sharing resources.

Collaborate

• Partner closely with Consultants to ensure consulting recommendations are communicated clearly and effectively. 
• Collaborate with Program Manager and Senior Project Managers to support timely production of project deliverables. 
• Coordinate with technical staff to ensure deliverables accurately reflect project objectives and technical recommendations. 
• Provide coaching and guidance to team members on document quality, formatting, and presentation best practices.

Process & Workflow Management

• Establish quality assurance processes for client-facing documentation. 
• Identify opportunities to improve document production workflows and increase efficiency. 
• Evaluate and recommend tools and technologies that enhance document collaboration, visualization, and content management. 
• Support organizational initiatives that strengthen the overall client experience and consulting practice.

WHAT YOU'LL NEED:

Experience: 5+ years of experience in technical editing, proposal management, document production, communications, consulting operations, marketing, architecture, engineering, construction, or a related professional services environment

Education: Bachelor’s degree or equivalent work experience

Knowledge: 

• Experience editing and producing executive-level reports, proposals, and client presentations
• Strong understanding of document production, editorial standards, and professional writing principles
• Knowledge of branding, visual communication, and presentation design best practices
• Demonstrated understanding of process improvement methodologies and workflow optimization practices

Skills: 

• Exceptional editing, proofreading, and written communication skills
• Advanced proficiency in the use of Microsoft Office, particularly Word and PowerPoint
• Strong visual design and presentation development capabilities
• Excellent organizational and time management skills

Abilities: 

• Excellent written, oral, and interpersonal skills, with proven ability to listen, communicate, and present complex information to technical and non-technical stakeholders both verbally and in written form
• Exceptional attention to detail and highly organized, with the ability to prioritize and balance workloads
• Self-directed problem solver who takes the initiative to start projects, work unsupervised, complete tasks independently, solve roadblocks, and address issues before they become problems

WHAT WE OFFER: 

• Competitive salary based on job-related skills, experience, and qualifications
• ZBeta is a remote-first company with a distributed team. This role is open to individuals based in the United States.
• Our excellent benefits package includes 100% paid premiums on health, dental, vision, and life insurance, a 401k retirement plan, and significant work schedule and workplace flexibility.
• Diverse and supportive culture

What’s important to know:

• This position requires the ability to travel up to 20%
• This position is a remote role; you must have a quiet, designated workspace free from distractions and access to high-speed internet (minimum 200Mbps d/l, 10 Mbps u/l)
• This position is not eligible for visa sponsorship
• Candidates must be able to meet client and/or government security screening requirements for the role
• The successful completion of a background check is required upon hire and every two years thereafter

We look forward to connecting with individuals who are passionate about our mission and can bring diverse contributions to our team — not just those who check all the boxes. 

We are committed to creating a supportive, encouraging environment where everyone can fully express their diverse perspectives, showcase their talents, and grow their knowledge, skills, and abilities.

The base pay offered will depend on factors, including but not limited to job-related knowledge, skills, experience, and internal equity. At ZBeta, new hires are rarely placed at the top of the pay range; compensation is determined by the specific circumstances of each position and candidate.

A note to third-party recruiters -we do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.