Logo for VELUX

Technicien SAV / Couvreur H/F

VELUX

Role overview

Summary

This role focuses on providing after-sales service for VELUX products, ensuring customer satisfaction through maintenance and repairs. You will be part of a dedicated team that supports clients directly, representing a well-known brand in the building sector.

Qualifications

  • Technical background in the building environment.
  • Strong customer service skills.
  • Ability to work autonomously.
  • Attention to detail.
  • Preferred: Experience in a technical role.

Responsibilities

  • Perform maintenance and repair of roof windows, roller shutters, and blinds.
  • Provide advice on product functionality to customers.
  • Represent the VELUX brand during customer interactions.
  • Participate in training sessions on products and customer relationship management.

Key facts

Hard skills

Other skills

  • Technical Acumen
  • Customer Service

About the company

VELUX logo

VELUX

  • Building Materials
  • XLarge
  • 10,001+
For more than 80 years, the VELUX Group has created better living environments for people around the world; making the most of daylight and fresh air through the roof. Our product programme includes roof windows and modular skylights, decorative blinds, sun screening products and roller shutters, as well as installation and smart home solutions. These products help to ensure a healthy and sustainable indoor climate, for work and learning, for play and pleasure. We work globally – with sales and manufacturing operations in more than 36 countries and around 12,500 employees worldwide. The VELUX Group is owned by VKR Holding A/S, a limited company wholly owned by non-profit, charitable foundations (THE VELUX FOUNDATIONS) and family. In 2021, VKR Holding had total revenue of EUR 3.5 billion and THE VELUX FOUNDATIONS donated EUR 244 million in charitable grants.
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Job description

Rejoignez notre équipe dédiée au Service Après-Vente VELUX et faites la différence directement chez nos clients particuliers ! Vous réalisez la maintenance et la réparation des fenêtres de toit, des volets roulants et des stores,. En tant que Technicien, vous apportez également les conseils sur le fonctionnement des produits.

Nous recherchons des profils techniques idéalement dans l’environnement du bâtiment doublés d'un sens aigu du service client. Votre habileté, votre autonomie et votre rigueur sont des atouts majeurs pour intégrer notre équipe. Vous aurez l'opportunité de représenter une marque de renommée mondiale au sein d'un groupe solide.

Afin de vous permettre d'exceller dans votre rôle, nous vous apportons plusieurs semaines de formation théorique et pratique sur nos produits et sur la gestion de la relation client.

Des tournées duo avec des techniciens VELUX expérimentés vous permettront de débuter votre activité en toute sérénité.

Nous vous fournirons un véhicule, un équipement informatique (PC et iPhone), vous garantissant des visites en véritable professionnel.

Secteur : 35/50/53/56

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