Senior Technical Writer, Mission Critical - Data Centers

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves

We are seeking a skilled and experienced Data Center Technical Writer to join our team. In this role, you will be responsible for creating, updating, and maintaining high-quality technical documentation for our data center operations, critical infrastructure, and processes. You will collaborate closely with engineers, operations personnel, and other stakeholders to ensure accurate and comprehensive documentation that supports our data center operations and compliance requirements.

Your day-to-day tasks will include

• Create and maintain technical documentation for data center operations, including standard operating procedures (SOPs), method of procedures (MOPs), emergency operating procedures (EOPs), sequence of operations (SOOs), user manuals, and troubleshooting guides.
• Collaborate with subject matter experts to gather information and translate complex technical concepts into clear, concise, and user-friendly documentation.
• Develop and update diagrams, process flows, and other visual aids to support written documentation as necessary.
• Ensure all documentation adheres to company standards, industry best practices, and regulatory requirements.
• Review and edit existing documentation for accuracy, clarity, and consistency.
• Manage documentation version control and maintain a centralized repository for all technical documents.
• Participate in data center projects to document new installations, upgrades, and process improvements.
• Aid in creating training materials for data center staff and end-users.
• Stay current with industry trends and emerging technologies in data center operations.

Qualifications:

• Bachelor's degree in Technical Writing, English, Engineering Technology, Information Technology, or a related field.  In lieu of a degree, 4 years of technical experience or experience in a technical military occupational specialty, such as the Navy’s nuclear program.
• 6-8 years of experience in operations of critical environments, preferably in enterprise, colocation, or hyperscale data centers; or in technical writing in IT or data center environments, with a preference on operational experience. 
• Technical certifications related to IT, data centers, or maintenance management are a plus.
• Strong understanding of data center operations, infrastructure, and technologies.
• Excellent writing, editing, and proofreading skills with a keen eye for detail.
• Proficiency in technical writing tools and software.
• Ability to understand and communicate complex technical concepts to various audiences.
• Strong interpersonal and communication skills for effective collaboration with technical teams.
• Familiarity with industry standards and best practices (e.g., ITIL, ISO 27001, DCIM).

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary 
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.