Customer Experience Coordinator

At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Customer Experience Coordinator

Location: Remote Opportunit | Supporting the Central U.S. Timezones

Hourly Rate: $20-$23.50 DOE

About the Role

At World Fuel, our customers are at the center of everything we do. As a Customer Experience Coordinator, you will play a critical role in delivering exceptional service and building strong customer relationships.

In this role, you'll serve as the primary point of contact for customer inquiries, orders, and service requests while partnering closely with operations and field teams to ensure a seamless customer experience. If you enjoy solving problems, helping customers, working in a team-oriented environment, and making an impact every day, we'd love to hear from you.

What You'll Do

• Serve as a trusted resource for customers by responding to incoming calls, emails, and service requests.
• Process customer orders and ensure timely and accurate fulfillment.
• Update and maintain customer account information with a high degree of accuracy.
• Identify customer needs and provide solutions that enhance the customer experience.
• Work across multiple communication channels, including phone, email, and in-person interactions.
• Partner closely with operations and field teams to resolve customer concerns and service issues.
• Monitor and balance truck inventory records to support operational accuracy.
• Complete daily administrative and operational tasks while meeting established deadlines.
• Deliver professional, timely, and accurate communication to both internal and external customers.
• Support team initiatives and contribute to a collaborative work environment.

What We're Looking For

• Strong customer service skills and a genuine desire to help others.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to multitask and remain organized in a fast-paced environment.
• High attention to detail and commitment to accuracy.
• Self-motivated with the ability to work independently while also contributing to a team.
• Comfortable learning new systems and processes.

Qualifications

• High school diploma or equivalent preferred.
• 6+ months of experience in customer service, customer support, administrative support, retail, hospitality, dispatch, or a related customer-facing role.
• Experience working in a high-volume environment is a plus.
• Basic computer proficiency, including Microsoft Office and email systems.

Why Join World Fuel?

Comprehensive Benefits

• Medical, dental, and vision coverage
• HSA and FSA options
• Teladoc services
• Employee Assistance Program
• Preventive care covered at 100%

Invest in Your Future

• 401(k) with company match
• Company-paid life insurance and AD&D coverage
• Short-term disability coverage

Work-Life Balance

• 160 hours of paid time off
• 8 paid holidays

Learn and Grow

• Access to LinkedIn Learning and professional development resources
• Opportunities to build new skills and advance your career

Additional Benefits

• Long-term disability coverage
• Accident and critical illness insurance
• Legal and identity theft protection

Why You'll Love This Role

This is a great opportunity for someone who enjoys helping customers, solving problems, and working with a supportive team. Your work directly impacts the customer experience and helps keep our operations running smoothly every day.

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