Position: Vendor Engagement Specialist
Status: Full-Time
FLSA Code: Non-Exempt
About Us:
Verified First is a booming tech company on a mission to deliver cutting-edge technology transforming how organizations protect their people. As a constant recipient of the "Best Places to Work" award, you can be sure we'll invest in you as both a professional and a person. We're looking for people like you -- ambitious, hard-working, and fun -- to join our team!
Summary:
The Vendor Engagement Specialist assists with managing vendor relationships by driving results and accountability while maintaining operational integrity.
How our Vendor Engagement Specialist spends their time:
- Vendor Relationship Support
- Offers support as needed across the entire vendor lifecycle, from helping the team vet new partners to assisting with onboarding and relationship management tasks.
- Helps keep clients and internal teams informed by posting updates to the message center, the company delay chat, and the client-facing delays page.
- Collaborate directly with vendors to address and resolve operational issues, including investigating delays, answering process-related inquiries, and handling other communications as necessary.
- Performance Monitoring & Issue Resolution
- Drives vendor accountability by systematically monitoring performance, analyzing error trends and rechecks, reporting on key metrics, and actively engaging in vendor meetings to address issues.
- Proactively identifies and reports on vendor-related issues, collaborating on solutions and escalating to leadership to ensure swift resolution.
- Operational Excellence
- Maintains operational integrity by conducting regular queue cleanups for all vendor files.
- Consistently meets or exceeds team productivity and accuracy standards.
- Executes tasks and projects by following all established policies, procedures, and workflows as directed by department leadership.
- Team Collaboration & Project Support
- Actively contributes to a team-based environment by providing clear communication and cross-functional support.
- Successfully manages and completes special projects as assigned by department leadership.
- Additional Items
- As with any dynamic role, the Vendor Engagement Specialist will also take on other duties as needed to support the team and the broader goals of the organization.
What you bring:
- Adaptability & Problem-Solving: You thrive in a fast-paced, dynamic environment, demonstrating a keen ability to multitask, adapt quickly to change, and solve problems with a detailed, process-oriented approach.
- Effective Communication: With strong verbal and written communication skills, you can facilitate discussions and tailor your communication style to various audiences.
- Independent & Collaborative: You are a self-starter who works well independently but also values and contributes to a team-oriented environment.
- Client-Focused: You are dedicated to fostering positive relationships by actively listening to needs and recommending customized, effective solutions.
- Reliability: You are a dependable professional with a commitment to regular and punctual attendance.
Qualifications:
- High School Diploma or equivalent required. Some college preferred.
- Minimum 1-2 years of experience in the drug screening and/or background screening
- industry.
- Navigate between multiple windows/browsers with ease, perform extensive internet research, and type 45 WPM.
- Working knowledge of G-Suite and Microsoft Office products.
- Ability to gain extensive knowledge of background screening and related industry vendors, and how it relates to the information we obtain.
- Able to sit at a desk and work on a computer for prolonged periods of time.
- Preferred experience in a remote work setting.
- Ability to enter data into a computer quickly and accurately.
What we bring:
- Flexibility & Balance: Enjoy the flexibility of a remote contracting role while working alongside a supportive and dynamic team.
- Growth: Continue to learn with continuous education and ongoing training. You won’t stall here; growth is part of our success.
- Outstanding Culture: Even as an international team member, you are a crucial part of our supportive culture. We prioritize team-building and connections that embody our company values.
What are the next steps?
Our Talent Acquisition Specialist will be reviewing resumes. If you are one of the qualified candidates, you will receive an email or a phone call to schedule an interview.
Verified First is proud to be an equal-opportunity employer. We expect all team members to have an understanding of, and commitment to diversity, equity, and inclusion.
The pay for this remote position varies based on experience, job responsibilities, and geographical location to comply with state-specific pay regulations.
