Community Engagement Executive (Social Media & Chat Support)

We're The Branding People, a Malaysia-based digital marketing agency serving brands across Southeast Asia. We turn insights into strategy, strategy into creative work, and creative work into measurable impact.

We're looking for a Community Moderator (Social Media) who loves interacting with people, has a creative way with words and knows how to make online conversations fun and engaging.

You'll be the voice behind our online communities, connecting with members, starting conversations and creating an active, welcoming space where people enjoy participating.

What You'll Be Crafting

• Engage with members through social media channels and private messages to maintain an active community.

• Create interesting topics, ask questions and encourage members to join conversations.

• Welcome new members, build rapport and maintain friendly relationships with the community.

• Provide timely and helpful responses using the information and training provided.

• Support announcements, campaigns and community activities with creative messaging.

• Keep conversations positive, monitor group activity and escalate issues when needed.

Your Superpowers

• At least 1 year of experience in Customer Service, Chat Support, Social Media or Community Management.

• Someone who genuinely enjoys texting, chatting and interacting with different people.

• Creative and engaging communicator who can start and maintain natural conversations without sounding scripted.

• Strong written and spoken English and Mandarin due to require to manage Mandarin speaking stakeholders

• Comfortable using Telegram and managing multiple conversations with quick response times.

• Proactive, friendly and adaptable, with a good sense of humour and the ability to understand different personalities.

• Reliable and flexible, with the ability to work on a rotating shift schedule (Our shifts are from 12 PM – 9 PM and 3 PM – 12 AM)

What You'll Get Here

• Freedom to Work from Anywhere
  Remote flexibility that empowers deep work and creative flow.

• Upskilling That Actually Changes You
  Workshops, coaching, and exposure to brands across SEA with real learning and real growth.

• Lucrative Pay That Reflects Value
  Competitive salary packages designed to reward excellence, not just attendance.

• Health & Wellness Support
  Benefits that keep your mind sharp and your energy sustainable.

• People Who Want You to Win
  A driven team that collaborates, questions, builds — and celebrates progress.

• Plus More — Because We're Still Growing
  We refine, improve, and innovate constantly. You grow as we grow.