German Customer Support, Sales Development & Technical Support (Talent Pool)

German Customer Support, Sales Development & Technical Support Specialists (Talent Pool)

Location: Fully Remote
Contract: Freelance Cooperation Agreement (Independent Contractor)
Languages: German (C2), English (B2/C1)
Compensation: Future opportunities typically range between €10-15 per hour, depending on project requirements and language combination.

About TalentWorldGroup

TalentWorldGroup is a global multilingual contact center focused on remote work solutions and long-term collaboration. We promote flexibility, professional growth, and international teamwork.

As we continue expanding our multilingual operations, we regularly host informational webinars and engage with qualified professionals for future customer support, sales development, and technical support opportunities across various industries and international clients.

Join Our Talent Pool

TalentWorldGroup is building a network of talented multilingual professionals who are interested in future remote opportunities.

By joining our Talent Pool, you will be among the first candidates considered when new projects become available and receive invitations to webinars, information sessions, and recruitment events related to upcoming programs.

Future assignments may include:

Customer Service

• Handling inbound and outbound customer interactions.
• Responding to customer inquiries via phone, email, and chat.
• Providing product and service information.
• Resolving customer concerns efficiently and professionally.
• Delivering an exceptional customer experience.

Sales Development

• Make outbound calls to prospective customers to introduce client products and services.
• Build rapport and address initial questions or objections.
• Identify and qualify potential sales opportunities.
• Transfer qualified leads to Sales Managers for follow-up and conversion.
• Maintain and update lead information in CRM systems.
• Manage call follow-ups and lead handovers efficiently.
• Accurately document interactions and sales activities.
• Participate in monthly KPI reviews and performance discussions.
• Meet productivity, quality, and lead generation targets.

Technical Support

• Assisting customers with technical issues and troubleshooting.
• Guiding users through system and application processes.
• Escalating complex technical cases when required.
• Maintaining accurate support documentation.
• Ensuring adherence to service level agreements.

Requirements

• German (C2).
• Good command of English (B2/C1 minimum).
• Previous experience in customer service, sales development, technical support, data entry, administrative support, or contact center environments.
• Strong communication, persuasion, and problem-solving skills.
• Excellent attention to detail and organizational abilities.
• Ability to work independently in a remote environment.
• Comfortable using multiple systems and applications simultaneously.
• Previous outbound calling or lead generation experience is an advantage.

Typical Project Schedules

Project schedules vary depending on client requirements and market needs.

Specific schedules will be communicated when suitable opportunities become available.

Training Information

Qualified candidates may be invited to participate in training programs for future projects.

Training duration and schedules vary by project and will be communicated directly to selected candidates.

Technical Requirements

• Stable wired internet connection (LAN preferred).
• Desktop or laptop computer.
• Windows 11 or macOS 14 or later.
• Minimum 1.8 GHz processor.
• Minimum 8 GB RAM.
• Minimum 10 GB available storage.
• Wired USB headset.
• Quiet and professional work environment.

Why Join TalentWorldGroup?

• 100% remote work opportunities.
• Freelance cooperation agreement.
• Access to future international projects.
• Long-term collaboration potential.
• Professional growth opportunities.
• Performance-based incentives and rewards.
• Multicultural and supportive work environment.
• Invitations to exclusive webinars and recruitment events.
• Opportunity to work with leading global clients.

Apply Today

Join our Multilingual Talent Pool and stay connected with future opportunities in Customer Service, Sales Development, and Technical Support.

We look forward to meeting talented French, Italian, German, and Spanish-speaking professionals interested in building a long-term collaboration with TalentWorldGroup.