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Care Technical Manager (CaTM) NCS is must

Inabia Solutions and Consulting, Inc.

Role overview

Summary

This role focuses on managing the NCS platform within the telecommunications sector. You will work closely with customers, providing technical support and ensuring effective communication of complex ideas. The position requires collaboration across teams to resolve issues and manage escalations.

Qualifications

  • Deep understanding of core network technologies for mobile telecommunications, including LTE/VoLTE/VoWiFi/5G.
  • Proficiency in various protocols, including TCP/IP, Routing/Switching, and Network Security.
  • Experience with cloud configuration and troubleshooting on OpenStack and Kubernetes-based platforms.
  • Excellent written and spoken English communication skills.
  • Experience in a customer-facing role with escalation management.

Responsibilities

  • Manage the NCS platform and ensure its effective operation.
  • Communicate complex technical ideas clearly to customers and stakeholders.
  • Provide 24/7 emergency on-call support and manage escalations.
  • Coordinate resources across cross-functional teams to resolve issues.

Key facts

  • Remote from: United States
  • Full time
  • Technical Support Manager
  • English

Hard skills

Other skills

  • Communication

About the company

Inabia Solutions and Consulting, Inc. logo

Inabia Solutions and Consulting, Inc.

  • IT Services & Consulting
  • SME
  • 51–200
WHOFounded in 2006 and headquartered in Redmond, WA. Our Senior Leadership team has more than 137 years of combined experience in the Telecommunications and Software Industry. Inabia is built on family values and close-knit culture. This commitment extends to the relationships we build with both our employees and our business partnerships.As a Minority Certified business, we strive to positively impact society through technology, people, and innovation.WHATFor over a decade, we have been providing powerful IT and business solutions to individuals and businesses alike. Here at Inabia, we believe that our success reflects our clients’ success.HOWWe are fortunate to be situated in a city where technology and innovation is not only appreciated; but part of day to day lives. We are a growing company that has adapted and evolved our approach, helping us to exceed the ever-changing needs and requirements of our clients.WHYWe are a company that fosters and values relationships, as a result many of our clients have been with us from the start of our journey. We ensure that our partners have access to best-in-class professional support, management consulting and staffing services. We make sure our consultants are carefully screened and selected based on their experience. This process ensures that we meet or exceed the specific needs of our clients.
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Job description

Job Description & Skill Requirement:

Mandatory skill: NCS - Nokia Container Services

Technical Skills

  • Core Network Expertise: Deep understanding of core network technologies for mobile telecommunications, including LTE/VoLTE/VoWiFi/5G, Telco/Public Cloud (CNF and VNF), and IP Connectivity.
  • Protocol Knowledge: Proficiency in various protocols, including TCP/IP, Routing/Switching, Network Security, Network Management, DNS, Radius, LDAP, MAP, Diameter Policy Control and Charging, and Radius.
  • Cloud Infrastructure (Telco, Distributed, Edge Clouds)
  • Cloud configuration and troubleshooting on OpenStack and Kubernetes-based platforms (CBIS, NCS, OCP, NRHO). Working experiencde in NCS platform is must.
  • Networking: L2/L3 Switches, Routers, Firewalls
  • Servers & Storages: Airframe, HPE, Dell, EMC
  • Monitoring solutions (Prometheus, Grafana, Thanos)
  • DevOps tools, Cyber Security, Automation (Ansible, GitOps) for NCD
  • Cloud MoO processes and ticketing system (Salesforce)

Additional Requirements

  • Proficient in English: Excellent written and spoken English communication skills are essential for effective interaction with Customer.
  • Technical Communication: Ability to clearly communicate complex technical ideas in writing, presentations, and face-to-face meetings.
  • Customer-Facing Experience: Experience in a customer-facing role, including 24/7 emergency on-call support.
  • Escalation Management: Experience in managing escalations across cross-functional teams and coordinating resources to resolve issues.
  • Project Management: Knowledge of project management principles and methodologies.
  • Business Understanding: Understanding of business concepts and development processes. Care Technical Manager (CaTM)

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