Strategic Business Service and Technical Manager

Summary: Responsible for managing the day to day Technical and Operational performance of the Division. Directly manage technicians, Field Service Managers and others supporting multiple clients and solution types including LMR, DAS and ERCES systems.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Contract Management

• Grow the service contract revenue business annually
• Maintain current and contract renewal program
• Create new avenues for contract growth, including program rollouts and template documentation.

Special Projects & Project Management

• Assignment as PM to special projects (large or critical)
• PM oversight to ensure effective project management
• Leadership of specific projects to manage completion timelines

Large Quote & RFQ/P Responsibility

• Lead role is RFP/Q responses from service perspective
• Quote services
• Complete understanding of SOW and Post-Sale requirements

Responsibilities, Tasks and Definitions

• Directly reports to the ASM
• Primarily accountable for SeaTac, with certain responsibilities extending statewide
• Focuses entirely on revenue generation or activities that directly contribute to revenue growth
• Establishes crucial relationships with customers and Motorola (or other contractors), prioritizing these connections
• Collaborates with service managers, project managers, technical leads, and the sales team
• Shares expertise and knowledge to enhance the success of DWS
• Demonstrates leadership qualities
• Conducts site walks as per project-specific requirements
• Assumes project management duties when necessary
• Oversees subcontractors' activities
• Generates quotations
• Provides project oversight

Education and/or Experience

• Associate degree (A.A.) or equivalent from two-year college or vocational school in electronics & wireless system repair; plus minimum four years related work experience in electronic communications repair; or equivalent combination of education and experience
• Federal Communications Commission (FCC) Commercial License (General Radiotelephone Operator License/GROL)
• ETA-Certified Service Manager (CSM) is preferred
• Original Equipment Manufacturer (OEM) Certifications (Test Equipment, Data Platforms, Motorola, BDA/DAS) is ideal
• Driver’s License required
• Passport valid for travel outside the United States required