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Project Manager - (remote from EU) - Deadline 18/11/26

Role overview

Summary

This role focuses on managing projects related to conversational AI and IT service management solutions. You will work on optimising service catalogues and conducting technical assessments, contributing to the efficiency of IT services.

Qualifications

  • University degree in Computer Science, Information Technology, Engineering or a related discipline.
  • Demonstrated experience in assessing and optimising conversational AI, virtual agents or GenAI-based IT service management solutions
  • Strong understanding of IT service catalogue design and optimisation
  • Experience in performing technical assessments and root-cause analysis
  • Preferred: 5+ years of relevant professional experience

Key facts

Hard skills

About the company

AlmavivA de Belgique logo

AlmavivA de Belgique

  • IT Services & Consulting
  • Scaleup
  • 51–200
AlmavivA de Belgique is a new Belgian IT company, a branch of the AlmavivA Group , created purposely to satisfy the needs of customers in Belgium, Luxembourg and the entire EU. The AlmavivA group is the largest supplier of Information & Communication Technology in Italy, with years of experience and an in-depth understanding of the public and private sector markets. The Group is currently undergoing major international expansion and is already a global operation: it has 43 offices in Italy and 23 abroad, and employs 45,000 people - 10,000 in Italy and 35,000 overseas. It has a significant presence in Brazil, and is also operational in the United States, China, Colombia, Tunisia, Romania and Brussels, the nerve centre of the EU. The objective of AlmavivA de Belgique is to bring the experience, skills, abilities and resources of the AlmavivA Group in a European context, to resolve complex IT challenges through technological innovation and proven standards of quality. AlmavivA's professionals work to guarantee and maintain our customers' mission-critical operations, reinforcing support for end users and optimising corporate applications and IT infrastructure. Our mission is to bring technological innovation to the field of software development and IT infrastructure management, taking advantage of the experience our company has acquired through its extraordinary global experience. The vision of AlmavivA de Belgique is to generate ideas that rapidly lead to simple and intuitive business-driven solutions that help to realize our customers' potential. The professionals who work within the Group share our vision which aims to stimulate and reinforce the ability of every individual to express, create, develop and cooperate, offering a unique model of "shared intelligence".

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Job description

REQUIREMENTS:


● University degree in Computer Science, Information Technology, Engineering or a related discipline.
● Preferably 5+ years of relevant professional experience
● Demonstrated experience in assessing and optimising conversational AI, virtual agents or GenAI-based IT service management
solutions, including agent instructions, routing, service selection, follow-up questioning and hand-back behaviour.
● Strong understanding of IT service catalogue design and optimisation, including service descriptions, categorisation, metadata,
keywords, request forms and service-discovery mechanisms.
● Experience in performing technical assessments, root-cause analysis and distinguishing between product limitations, defects,
configuration issues, content/data issues and access-control issues
● Experience with agent configuration, routing, service catalogue interaction, ticket/work-order queries, filters, access controls and
non-catalogue routing.
● Experience developing or configuring integrations/custom components where standard product functionality does not meet
requirements.
● Experience preparing configuration specifications, deployment packages and rollback procedures.
● Strong experience in functional, integration and regression testing, including test evidence and defect resolution.
● Good knowledge of APIs, REST services, authentication/access control and integration patterns relevant to enterprise ITSM
solutions.
● Knowledge of ITIL/ITSM practices, change management, release management and production deployment processes.

DESIRABLE:

Banking/financial background with recent experiences.

Level : Senior

Delivery mode: off-site (Europe)

only EU Citizens can apply

6 months initial contract duration

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