Senior Director, Enterprise Services & Workforce

The opportunity

Colleagues rarely think about Enterprise Services, and that is the measure of a good one. When it works, people get what they need without knowing who provides it. When it does not, they notice fast. 

You will lead PfizerWorks, PfizerFlex, Company Store, and Fleet for Global Procurement, including business and vendor operations, client engagement & adoption. Your customers are Pfizer colleagues, so feedback is quick and personal. You set direction, hold partners to account and decide how the portfolio evolves, using automation and technology where they make the service better.  

What you will achieve

• Reliable, effective delivery and a strong colleague experience

• Strong partner and supplier performance

• Clear service ownership and accountability
• A service model that keeps improving, scales and lasts

How you will do it

• Set strategic direction and priorities for the Enterprise Services portfolio, based on what the enterprise needs.

• Establish service accountabilities, governance and performance expectations.

• Monitor quality, responsiveness and customer experience, and resolve issues that cut across services.

• Oversee external partners, set performance governance and address material service, capacity, quality and delivery issues.

• Partner with the Global Procurement Sourcing Towers on the category and commercial strategies behind your services.

• Partner with GBS Platform and Enablement Services on process, platform, automation and technology.

• Evolve service models as business needs and delivery approaches change.

Who you will work with

Inside Pfizer: The VP of Global Procurement and leadership team, GP Sourcing Towers, Procurement Operations, Sourcing Excellence, Platform and Enablement Services, Finance and the colleagues and stakeholders who use and benefit from your services. 

Outside Pfizer: Strategic service partners, fleet and mobility partners, and external workforce partners.

Basic qualifications

• Bachelor's degree in Business, Operations, Supply Chain, Procurement or a related field and at least 12 years in enterprise services, operations, shared services or service delivery.
• Master's degree in Business, Operations, Supply Chain, Procurement or a related field and at least 10 years in enterprise services, operations, shared services or service delivery.
• Typically at least 7 years leading global or multi-region service teams.

• Typically at least 5 years managing external partners and service portfolios.

• Experience managing service quality and customer escalations, and evolving service models.

Preferred qualifications

• MBA or master's degree in a related discipline.

• ITIL, Lean Six Sigma, PMP or equivalent certification.

• Pharmaceutical, life sciences or other regulated industry experience, and global shared services leadership.

• Fleet, mobility or external workforce services experience.

How we expect you to lead

• Enterprise leadership, customer focus, decision making, stakeholder influence, partner leadership, change leadership, and digital and AI fluency. 

Other Job Details:

• Last day to Apply: November 19th, 2026
• Work Location Assignment: Hybrid

The annual base salary for this position ranges from $214,900.00 to $358,100.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 22.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview.

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

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EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.  Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  Pfizer is an E-Verify employer.  This position requires permanent work authorization in the United States.

Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.

Global Procurement