Senior Director, Strategic Accounts

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

What will you contribute?

The Senior Director, Strategic Accounts is responsible for driving revenue growth, retention and long-term value creation across Finastra’s most strategic global clients. Operating as a trusted advisor at executive level, the Senior Director, Strategic Account partners with senior client stakeholders to shape strategic account plans, identify growth opportunities and orchestrate cross functional teams to deliver measurable business outcomes.

The Senior Director, Strategic Accounts acts as the CEO of the Account, leading the development and execution of long-term account strategies, expanding executive engagement, strengthening client partnerships and maximizing value across Finastra's most important global relationships.

Responsibilities & Deliverables:
Strategic Client Engagement

• Build and maintain deep, trusted relationships with executive stakeholders.
• Expand engagement across geographies, business lines and executive buying centres.
• Lead governance, Executive Business Reviews and QBRs.
• Position Finastra as a trusted strategic advisor.
• Develop executive sponsorship and engagement strategies.

Account Strategy & Value Creation

• Develop and execute multi-year strategic account plans.
• Understand client strategy, industry dynamics and transformation priorities.
• Identify and develop high-value growth opportunities.
• Drive co-innovation aligned to client objectives.
• Anticipate risks and develop mitigation strategies.

Cross-Functional Leadership & Orchestration

• Lead virtual account teams across Sales, Product, Delivery, Customer Success, Finance and Legal.
• Align stakeholders around client outcomes and business priorities.
• Remove barriers to execution and drive accountability.
• Coordinate executive engagement and responses.
• Manage critical escalations effectively.

Required Experience & Skills:
Experience

• Extensive enterprise software, fintech, payments or lending sales experience, with a track record of operating in complex, high-value commercial environments.
• Demonstrated success managing large global strategic accounts.
• Proven success leading complex multi-product opportunities and commercial negotiations.
• Experience engaging C-suite and executive stakeholders.
• Strong understanding of banking and fintech, with payments or lending knowledge is high preferred.

Skills

• Executive relationship management and stakeholder engagement.
• Strategic account planning and execution.
• Commercial acumen and negotiation capability.
• Strategic thinking and problem solving.
• Strong communication and executive presence.
• Ability to operate effectively within complex matrix organisations.

Leadership Behaviours

The successful candidate will:

• Demonstrate ownership and accountability for outcomes.
• Build trust through integrity and authenticity.
• Lead through influence rather than authority.
• Foster collaboration across global teams.
• Demonstrate resilience and adaptability.
• Maintain a client-first mindset.
• Challenge constructively and drive innovation.
• Bring an AI-first mindset

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:

Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.

Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.

Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*

Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.

Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.

Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.

*Specific benefits may vary by location.

At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.

Be unique. Be exceptional. Help us make a difference at Finastra.

Finastra is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). We will accommodate applicants' needs upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received related to accommodation will be addressed confidentially.