Senior Account Supervisor

ABOUT LUCID GROUP  

We are a global healthcare communications agency with deep therapeutic expertise that traverses the asset lifecycle, delivering transformative outcomes for healthcare brands for over 20 years.

Our more than 500 highly trained professionals work with speed and agility to craft and execute breakthrough strategies that maximise performance and unlock a brand's full potential.

This position is aligned to one of our three capabilities:

• Commercial Communications: Accelerating a brand's trajectory with data-driven strategies and creativity that moves markets.

Our other capabilities include:

• Scientific and Medical Communications: Translating scientific insight into impactful strategies and compelling narratives that inspire change.
  

• Consulting: Specialised life-sciences consulting - empowering clients to optimise operating models, maximise asset potential and drive sustainable transformation.

Job Summary

We're looking for a Senior Account Supervisor to join our team! In this role, you'll serve as a strategic partner to clients, leading complex accounts while overseeing integrated teams to deliver exceptional work. You'll provide senior-level counsel, drive account growth, mentor team members, and ensure seamless execution of strategic initiatives across the healthcare and pharmaceutical marketing landscape. Working closely with clients, cross-functional teams, and agency leadership, you'll help shape long-term business strategies while fostering strong partnerships that deliver measurable results.

Responsibilities

• Serve as the senior day-to-day account lead for assigned pharmaceutical and biotech clients, building trusted relationships with key client stakeholders

• Provide proactive account leadership and strategic counsel across brand, campaign, and communications initiatives

• Develop a strong understanding of clients’ brands, therapeutic areas, competitors, audiences, and business objectives

• Lead the development and execution of integrated marketing and communications plans across relevant channels and audiences, including healthcare professionals

• Partner with strategy, creative, medical, editorial, media, and project management teams to ensure work is aligned, cohesive, and effectively delivered

• Help translate complex scientific, clinical, and business information into clear, compelling communications

• Oversee complex projects and account deliverables, ensuring work is delivered on strategy, on budget, on time, and in line with client and agency quality standards

• Support collaboration across medical, legal, regulatory, and compliance stakeholders, helping teams anticipate requirements and navigate review processes

• Provide thoughtful guidance on client needs, risks, timelines, and opportunities throughout the life of a project or campaign

• Partner with senior agency leadership to support account growth, identify new opportunities, and contribute to pitches and business development efforts

• Own account financial performance by managing budgets, forecasting revenue, monitoring profitability, and proactively addressing scope changes

• Lead and mentor Account Supervisors, Account Executives, and junior team members through coaching, feedback, and professional development

• Foster strong cross-functional collaboration and help teams work efficiently across complex, fast-moving client engagements

• Encourage strategic and creative thinking across the team, helping elevate the quality and impact of client work

• Contribute to process improvements, team culture, and operational excellence across the business

• Work independently while keeping agency leadership informed and ensuring accounts remain strategically aligned and positioned for long-term success

Qualifications

• Bachelor’s degree required, preferably in Marketing, Communications, Business, or a related field

• 7+ years of experience in advertising, marketing, communications, or healthcare agency environments

• Experience working with pharmaceutical, biotech, or other life sciences clients strongly preferred

• Understanding of the pharmaceutical marketing landscape, including HCP engagement, brand strategy, promotional communications, and the broader product lifecycle

• Proven success managing complex client relationships and serving as a trusted strategic partner

• Demonstrated ability to lead integrated marketing and communications initiatives across multiple channels and stakeholder groups

• Experience partnering with medical, legal, regulatory, and compliance teams in the development and review of client work

• Strong financial acumen, with experience managing account budgets, forecasting, profitability, and scope

• Excellent written, verbal, and presentation skills, with confidence presenting to senior client stakeholders

• Proven ability to lead, mentor, and develop high-performing cross-functional teams

• Strong strategic thinking, analytical, organizational, and problem-solving skills

• Demonstrated ability to manage multiple priorities in a fast-paced agency environment while maintaining exceptional attention to detail

• Self-starter with strong leadership presence and the ability to influence without direct authority

• Exceptional interpersonal skills with a collaborative, client-focused mindset

• Comfortable working with complex scientific, clinical, and commercial information and translating it into clear, actionable recommendations

WHAT DOES IT MEAN FOR US TO BE LUCID?

At Lucid Group, we transform lives. Always. We believe in providing a culture of authenticity where we can all be ourselves, make real connections, and enjoy the work that we do. Together.   

We empower our people to embark on a journey of growth and advancement by offering meaningful learning and development opportunities. 

Central to our ethos is our commitment to cultivating an environment that embraces and respects people of all backgrounds and identities, underpinned by a culture of conscious inclusion and support.   

The Lucid values are not just mere words; they are the culmination of our collective efforts. Co-created by our people for our people, these values serve as our guiding principles, ensuring that every decision we make positively impacts the lives of the clients, patients, healthcare professionals, and colleagues we serve.   

• Compassionately Human: We think about the human impact of our actions 

• Accountable Allies: We are the go-to strategic partners for our clients 

• Invent with Intent: We create meaningful solutions to solve real problems 

• Courageously Curious: We challenge ourselves to think disruptively 

Equal Opportunity Employer: We are an Equal Opportunity Employer and welcome applications from all backgrounds, regardless of race, color, sex, age, pregnancy, marital status, religion, sexual orientation, gender identity, and/or expression or disability.   

We are dedicated to offering an inclusive and accommodating recruitment process. If you require any accommodations during the interview, please do not hesitate to contact us.