CloudOps Technical Lead

Description

About AllCloud

AllCloud is a leader in amplifying organizations' cloud potential through AI. With a track record of hundreds of successful migrations and implementations across AWS and Salesforce, AllCloud has developed strategies and solutions that enable businesses of all sizes to remain at the forefront of innovation.

As an AWS Premier and audited Managed Services Partner and a Salesforce Consulting Partner, AllCloud provides comprehensive AI-led cloud journey support, from initial migration to ongoing management through our Engage Managed Services. Our expertise ensures that clients remain aligned with ecosystem best practices while focusing on their core business growth.

AllCloud serves clients across the globe with offices in EMEA and North America. www.allcloud.io

Position Summary

AllCloud is looking for a Technical Lead CloudOps Engineer: a senior, hands-on engineer who works the hardest problems in our customers' cloud environments and raises the technical level of the engineers around them. This is an individual-contributor delivery role, not a management role. Most of your time is spent on the keyboard: resolving complex incidents, hardening monitoring and security, automating operational work and reviewing the work of the team.

Alongside delivery, you are the go-to technical resource for Level 1 and Level 2 CloudOps Engineers. You take the escalations they cannot solve, show them how you solved them, and build the ramp-up material and hands-on sessions that help them grow toward DevOps, Solutions Architecture or Data Engineering. You will also lead the technical side of customer conversations, all within standard business hours and with no shift commitments.

Key Responsibilities:

Hands-On Cloud Operations Delivery

• Deliver advanced remote cloud operations for customer AWS environments across Health Monitoring, Security Operations (SOC), AWS Partner-Led Support and Cloud Operations: incident resolution, configuration, maintenance, patching, backup and disaster recovery.
• Build and maintain the automation, scripts and tooling that remove repetitive operational work from the team.
• Implement and tune monitoring, alerting and observability so issues are detected early and noise is kept low.
• Apply and verify cloud security, backup/DR and cost-optimization best practices in customer environments.

Technical Escalation & Incident Resolution

• Act as the final technical escalation point for complex infrastructure, network, security and application-level issues that L1 and L2 engineers cannot resolve.
• Take technical command of critical and high-severity incidents: drive troubleshooting, coordinate with DevOps, SA and Security specialists, and communicate clearly with the customer until resolution.
• Lead root cause analysis and blameless post-incident reviews, and carry the fixes through to runbooks, automation and monitoring changes.
• Spot recurring problems across customers and engineer them out.

Mentorship & Knowledge Transfer

• Design and maintain the hands-on technical ramp-up program for new and junior CloudOps Engineers, and run it.
• Hold regular technical sessions, deep-dives and labs on AWS services, troubleshooting techniques, tooling and new technology.
• Pair with engineers on live issues and review their configurations, scripts, runbooks and customer-facing technical communications, giving concrete feedback.
• Help individual engineers build the skills they need to progress into DevOps Engineer, Solutions Architect or Data Engineer roles.

Runbooks, Documentation & Standards

• Own the technical quality of the CloudOps knowledge base (Confluence): runbooks, troubleshooting guides, architecture notes and operational procedures.
• Define the technical standards the team works to for incident handling, change, RCA and environment hygiene, and lead by example in following them.
• Evaluate new AWS services, observability tooling and automation approaches and recommend what the team should adopt.

Customer Technical Engagement

• Lead the technical content of customer calls, operational syncs, incident reviews and operational roadmap discussions.
• Be the technical voice in customer escalations, explaining what happened, what was done and what will change.
• Answer customer configuration and integration questions and model exceptional, customer-focused service for the team.

What Success Looks Like

• Complex escalations are resolved faster, and fewer of them come back.
• Fewer recurring incidents across customer environments.
• L1 and L2 engineers ramp faster, handle more on their own, and progress into specialist roles.
• Runbooks and knowledge base content are current, accurate and actually used.
• Customers trust the technical guidance they receive from the CloudOps team.

Requirements

• 5+ years of hands-on experience in Cloud Operations, NOC/SOC, systems engineering or advanced technical support, with a track record of being the senior engineer others escalate to.
• Deep, practical expertise in AWS and its core services (EC2, VPC, S3, IAM, CloudWatch, Lambda, EBS, EKS, ECS); working knowledge of Azure or GCP is a plus.
• Strong Linux and Windows administration skills and solid networking and security experience in production environments.
• Proven ability to lead troubleshooting and root cause analysis on complex, multi-component issues.
• Proficiency in scripting (Python, Bash, PowerShell) and in automating operational tasks.
• Hands-on experience with monitoring and observability platforms (Datadog, Prometheus, Grafana, ELK, Splunk, CloudWatch).
• Experience mentoring, training or onboarding junior engineers, and a genuine interest in doing so.
• Comfortable leading technical conversations directly with customers.
• Strong documentation habits; experience maintaining runbooks and a knowledge base such as Confluence.
• High independent-learning ability, attention to detail and the ability to prioritize in a fast-paced environment.
• Exceptional oral and written communication skills in English.

Advantages

• Infrastructure as Code (Terraform, CloudFormation) and CI/CD experience.
• Container technologies and orchestrators (Docker, Kubernetes, EKS, ECS).
• AWS certifications (Solutions Architect Professional, DevOps Engineer Professional, Security Specialty) or equivalent cloud/observability certifications.
• Familiarity with AllCloud operational platforms (OneLogin, 1Password, AWS Console management, Jira, Salesforce).
• Prior experience mentoring engineers into DevOps, Solutions Architecture or Data Engineering disciplines.

Key Competencies

• Technical depth and hands-on execution
• Structured troubleshooting and incident command
• Mentoring and knowledge transfer
• Clear communication with technical and non-technical audiences
• Collaboration and influence without direct authority
• Ownership and continuous improvement

Why Work for Us?

Our team inspires progress in each other and in our customers through our relentless pursuit of excellence; you will work with leaders who promote learning and personal development. We offer competitive salaries, bonus incentives, benefits, flexible hours, and mentoring. Apply now to become part of the team.

AllCloud is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.