IT Support

Company Description

At Coinbase, we are building the future of the global financial system. We are seeking a highly organized, proactive, and detail-oriented Remote Administrative Assistant to provide seamless operational and administrative support across our cross-functional teams. In this role, you will act as a key organizational hub—streamlining daily schedules, managing communications, maintaining records, and coordinating digital operations to help our teams stay focused on driving economic freedom worldwide.

Job Description

The role also requires a basic understanding of Coinbase services, cryptocurrency, blockchain technology, and digital asset platforms. The ideal candidate should be comfortable working with technology, protecting sensitive information, and providing timely technical support.

Key Responsibilities

• Provide technical support and troubleshoot computer, software, and network issues.

• Assist with account access, password resets, and system configuration.

• Help employees navigate Coinbase platforms and related digital tools.

• Identify and resolve technical issues involving hardware and applications.

• Maintain accurate records of technical requests and resolutions.

• Follow cybersecurity procedures and protect confidential information.

• Assist with software updates, system maintenance, and IT documentation.

Qualifications

Qualifications & Requirements

• Basic knowledge of IT support, computer systems, and troubleshooting.

• Familiarity with Coinbase, its services, and its digital asset platform.

• General understanding of cryptocurrency, Bitcoin, Ethereum, and blockchain technology.

• Understanding of cryptocurrency wallets, digital transactions, and account security.

• Ability to identify common technical issues and provide practical solutions.

• Familiarity with online security practices, two-factor authentication, and data protection.

• Good written and verbal communication skills.

• Strong problem-solving skills and attention to detail.

• Ability to work independently and collaborate with a remote team.

• Previous IT support or technical customer service experience is an advantage.

Additional Information

Benefits & Compensation

• Competitive hourly compensation.

• $500 sign-up bonus, subject to eligibility and applicable program terms.

• Flexible remote work opportunities.

• Paid training and professional development.

• Health, dental, and vision insurance options.

• Paid time off and company holidays.

• Retirement savings and wellness benefits, where applicable.

• Opportunities for career growth and advancement.