Market Associate (Remote -Alberta)

Description

Job Title: Market Associate

Location: (REMOTE – Canada-Calgary, AB, or Edmonton, AB)

Compensation: $67,670-$98,799

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

What you can expect:

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What you get:

Comprehensive onboarding and training from day one. In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

What you’ll be working on:

The Market Associates (MA) primary job function is to procure high yield, gently used goods for Savers’ supply channel through the FUNDrive program.  This is achieved through lead generation; connecting with local non- profits who are aligned with Savers values, such as schools, sports teams, religious, health and community organizations.  The MA uses discretion and independent judgement when procuring and developing all relationships and representing the Savers brand.  The MA is responsible for maintaining their own book of business, inclusive of procuring prospects, within legal guidelines, and leads through company approved research and networking, along with establishing a robust referral business. 

The MA reports to the FUNDrive Area Development Manager and is a field-based position that offices out of their home.  The Fundraising dept. is a strategic supply chain channel within the Sourcing division. 

What you have:

Lead Generation

• Researches and procures leads (nonprofit customers) in their local market. Methods may be: attending or hosting Networking meetings, approved Social Media and referral programs.
• Receive and convert leads within Service Level Agreement (SLA) guidelines from various marketing efforts, inclusive but not limited to Facebook, Google Adwords, emails

Customer Focus

• Develops quality relationships through regular follow-up with organizations, measured by; yield per event, referrals and repeat business
• Builds and maintains strong relationships with Sourcing partners and local store(s) to coordinate and facilitate delivery of FUNDrive results

Brand Representation

• Represents the Savers brand in the community through professional presentations at networking events.
• Demonstrates and explains Savers business model through informative communication.

Technology

• Thorough use and understanding of the FUNDrive technology platform (CRM and customer facing portal). 
• Achieves or exceeds contact SLA standards
• Utilizes CRM service desk and replies to inquiries within the designated time frame
• Uses reports to analyze and drive business
• Contact and organization maintenance

Deliverables – Achieve/Exceed

• Conversion rate targets
• Yield expectations
• New organization growth
• Individual volume plan/expectations
• Event forecasting within approved guidelines
• Targeted use of Social Media Pledge Page

Required Knowledge, Skills, and Abilities:

• Use of sales life-cycle
• Ability to discover opportunities and develop a sales pipeline through various social and professional networking methods
• Ability to communicate effectively and remain calm and courteous
• A desire to sell and represent the Savers brand
• Experience with Power Point and giving presentations
• Ability to talk to multiple levels of an organization
• Self-starter, solutions focused mindset
• Working knowledge of sales management technology systems such as CRM/Salesforce
• Proven ability to achieve goals, analyze reports and drive results through data
• Excellent time management, project coordination and follow-through skills
• Ability to work independently and as part of a team
• Ability to influence store activation
• Experience of not only speaking to groups but to listen effectively

Minimum Required Education, Training and Experience:

• 2-3 years prior work experience in sales and/or event planning
• Sales experience preferred

Travel: Availability to travel for business meetings 2-4 times a year

Savers Benefits
Geographic & job eligibility rules may apply

Comprehensive extended health care plans for full-time Team Members

• Company-Paid Life and AD&D Insurance
• A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision to assist you in saving for a secure financial future
• Paid time off from work for leisure or other hobbies
• A range of mental health services to assist you in managing daily life

Physical Requirements and Equipment Used:

• Possess dexterity for complex hand-eye tasks, including keyboarding, writing on documents/forms
• Frequently required to read written & electronic documents.
• Continuously needs to hear and verbally communicate to interact with and respond to management, team members and customers.  Will need to hear requests in person, via intercom and telephone.