Uptime Market Area Quarterback (Northeast)

In this position...

At Ford, we are driven to create the future of mobility and deliver exceptional experiences for our customers. Our Uptime team is at the forefront of this mission, dedicated to minimizing vehicle downtime and ensuring timely, efficient repairs across our dealership network. This position underscores our commitment to innovation in customer service and operational excellence.

The Uptime Market Area Quarterback (MAQB) owns key performance outcomes, with a primary focus on reducing Repair Order (RO) Duration and Reacquired Vehicle (RAV) or Buyback spend and improving 7- and 29-Day Containment uptime metrics, alongside other critical Key Performance Indicators (KPIs) that reflect dealership service excellence. In addition to metric ownership, the MAQB leads Market Area planning and execution, collaborating cross-functionally with Ownership Managers, Parts and Tech Specialists, and Ownership Zone Managers/Lincoln Ownership Specialists (OZMs/LOSs) to align strategies, share insights, and drive measurable improvement in RO Duration, Uptime Assist performance, and reduction of RAVs.

This is a high-impact, relationship-driven role ideal for a results-oriented professional who thrives on collaboration, data-driven problem solving, and delivering tangible operational improvements across a dealership network.