Sales Support Specialist (Remote- United States)

Who We Are

On July 1, 2025, IPL Plastics merged with Schoeller Allibert to form IPL Schoeller (the ‘company’). The Company’s operations are split across North America (11 manufacturing plants) and Europe (16 manufacturing plants).

The company is headquartered in Dublin, Ireland. IPL Schoeller is a leading manufacturer of sustainable rigid packaging solutions across a range of end market segments including returnable transit packaging, consumer and industrial packaging, environmental containers and agricultural packaging. The company employs c.4,100 employees across North America (1,600 employees) and Europe (2,500 employees.)

The role

IPL is seeking a proactive and detail-oriented Sales Support Specialist to serve as a key partner to our sales organization. In this role, you'll transform market intelligence, contract data, and customer insights into actionable opportunities that help drive revenue growth, protect existing business, and support our field sales teams.

This position combines sales support, account management, bid and contract research, competitive intelligence, and business development activities to help identify growth opportunities across municipal and industrial markets.

Key Responsibilities

Contract & Market Intelligence

• Track contract expirations, renewals, bid opportunities, and procurement activity.

• Monitor competitor activity, pricing trends, and market developments.

• Identify conversion opportunities and provide actionable sales insights.

• Develop reports and dashboards to support sales decision-making.

Account Management

• Serve as the primary contact for assigned Tier 4 customer accounts.

• Manage customer inquiries, quotations, and product requests.

• Proactively engage customers to increase account activity and uncover growth opportunities.

• Re-engage dormant accounts and identify cross-selling opportunities.

Sales & Business Development Support

• Generate qualified sales opportunities using contract, purchasing, and market intelligence.

• Support territory planning and account strategy development.

• Provide field sales teams with research, competitive insights, and contract information.

• Identify strategic opportunities and transition them to field sales as appropriate.

Bid & RFP Support

• Research and qualify upcoming bid opportunities.

• Gather historical pricing, contract details, and competitive intelligence.

• Support bid strategies and proposal development.

• Track bid outcomes and identify opportunities for continuous improvement.

Sales Operations & CRM

• Maintain accurate customer, contract, and opportunity data.

• Support CRM reporting, data quality initiatives, and process improvements.

• Develop reports on account performance, contract activity, and revenue opportunities.

• Provide analytical support to sales leadership.

Cooperative Purchasing Programs

• Manage cooperative purchasing agreements and contract renewals.

• Support contract administration and compliance requirements.

• Help customers and sales teams leverage available purchasing programs.

• Track adoption and revenue generated through cooperative contracts.

Qualifications

• Bachelor's degree in Business, Marketing, Sales, Public Administration, or related field, or equivalent experience.

• 3+ years of experience in sales support, inside sales, account management, business development, sales operations, bid administration, or a related role.

• Strong analytical, research, and organizational skills.

• Experience working with CRM systems and Microsoft Office applications.

• Excellent communication skills and ability to manage multiple priorities simultaneously.

Preferred Qualifications

• Experience supporting municipal, government, waste, recycling, public works, industrial, or environmental markets.

• Knowledge of public procurement processes, bids, RFPs, and contract management.

• Experience analyzing sales, market, and competitive intelligence data.

• Familiarity with cooperative purchasing programs and government purchasing vehicles.

If you have the above experience and are looking for a role where you can make a real difference, apply today to find out more!