Job description

Overview:

Job Title: ServiceNow Experience Designer
Location: Remote

Job Type: Independent Contract
Start Date: ASAP

Pay Rate: $70-80/hr

Design intuitive employee and agent experiences on the ServiceNow platform, with a focus on Employee Center and Service Operations Workspace (SOW).

Responsibilities:

Key Responsibilities

Design end-to-end employee and agent journeys: onboarding/offboarding, issue-to-resolution, request-to-fulfillment, and self-service search and knowledge (deflection).
Create UX artifacts such as personas, journey maps, empathy maps, and wireframes/prototypes.
Plan and run usability tests, and turn findings into design improvements.
Design and configure experiences in Employee Center, SOW, and UI Builder.
Collaborate with developers, product owners, and stakeholders to deliver consistent, accessible, user-centered solutions.

Qualifications:

Required Skills

6+ years in UX design, with 2+ years of hands-on ServiceNow UI experience (across at least 4 releases)
2+ years each in Employee Center (ESC) and Service Operations Workspace (SOW)
Strong skills in user research, journey mapping, and usability testing
Good communication and stakeholder management

Certifications / Badges

ServiceNow Experience Designer

Role overview