Case Manager / Intake Specialist

About Rad Hires

Rad Hires connects high-performing talent with ambitious teams that move fast and build things that matter. We partner with lean, client-driven organizations to find the kind of people who own outcomes, raise the bar, and make a real difference — not just fill a seat.

About the Role

Our client is a growing New York personal injury law firm seeking an experienced Case Manager to join their remote team. If you have hands-on personal injury case management experience and knowledge of New York law, this is your opportunity to take on meaningful client responsibility from day one.

Job Description

As a Personal Injury Case Manager, you will manage prelitigation personal injury cases end-to-end, serving as a key point of contact for clients while supporting attorneys across all stages of case preparation. You bring strong legal knowledge, sharp organizational skills, and a genuine commitment to client service. You thrive in a fast-paced environment, juggle multiple deadlines without dropping the ball, and communicate with empathy and professionalism.

RESPONSIBILITIES

Case Management

• Manage prelitigation personal injury cases with direct client responsibility from day one
• Maintain and organize client files, ensuring all documents are accurately entered into case management software
• Coordinate with medical providers, insurance companies, and other parties involved in cases
• Assist with potential client intake calls as needed

Legal Support

• Assist attorneys with case preparation including drafting legal documents, correspondence, and pleadings
• Conduct legal research and gather relevant information for cases
• Follow legal procedures and maintain familiarity with New York law and terminology

Client Communication

• Manage all client communications — phone calls, emails, and appointment scheduling
• Provide exceptional client service, keeping clients informed of case progress and addressing their concerns with empathy

Administrative

• Perform general administrative tasks including data entry and filing
• Ensure accuracy and attention to detail across all work product

Your Experience

• Minimum 3 years of experience as a Legal Assistant or Paralegal, preferably in personal injury law
• Knowledge of New York law strongly preferred

Required Skills

• Strong customer service skills with empathetic, effective client communication
• Excellent organizational and time management skills; able to juggle multiple tasks and deadlines
• Proficiency in legal research and familiarity with legal terminology and procedures
• Strong attention to detail and accuracy in all work
• Proficient in Microsoft Office Suite and legal case management software
• Ability to work independently and as part of a remote team