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HR Operations and Experience Manager

Role overview

Summary

This role focuses on managing employee onboarding and enhancing the overall employee experience at ActAI. You will oversee HR operations and develop processes that support new hires and improve engagement initiatives, contributing to a cohesive company culture.

Qualifications

  • 5+ years of experience in HR Operations, People Operations or Employee Experience.
  • Experience managing employee onboarding and developing HR processes across multiple teams or locations.
  • Experience planning and executing employee engagement initiatives and internal communications.
  • Strong understanding of HR operations, employee lifecycle management and HR systems.
  • Strong written and verbal communication skills in English.

Responsibilities

  • Manage employee onboarding across different countries.
  • Develop and improve onboarding processes, employee guides, HR policies and internal communications.
  • Plan and execute employee engagement initiatives, including team events and recognition programmes.
  • Oversee day-to-day HR operations, including employee records and HR systems.

Key facts

Hard skills

Other skills

  • Operations
  • Communication
  • Organizational Skills
  • Team Management

About the company

Bjak logo

Bjak

  • Insurance
  • Scaleup
  • 51–200
Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Using technology, our team's core strengths are in problem solving and navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services, that were previously inaccessible or difficult to understand. If you enjoy building cutting edge platforms and ecosystems to give equal access to financial services for the masses - Speak to us.

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Job description

About ActAI

There are over 5 billion users using basic applications today such email, notes, tasks, calendar and they're not AI-native. Our mission is to build proactive applications for anyone in the world, who are not used to complex prompting. We aim to bring intelligence to conversations, errands, organising and workflows, with minimal to no prompting.

Our first application is an agent-first mobile communication app. We believe building applications that users use daily for communication, coordination and collaboration needs will help integrate AI into their lives. The net effect is to eliminate misinformation, achieve low coordination costs, enable high quality tasks and collaboration at scale with minimal or little prompting.

Role

  • Manage employee onboarding across different countries, ensuring new hires are set up and integrated into their teams from day one

  • Develop and improve onboarding processes, employee guides, HR policies and internal communications

  • Plan and execute employee engagement initiatives, including team events, recognition programmes and company-wide activities

  • Manage employer branding on LinkedIn, including company culture content, employee stories, new hire announcements and team updates

  • Work with managers and employees to identify gaps in the employee experience and implement improvements

  • Oversee day-to-day HR operations, including employee records, HR systems, documentation and employee enquiries

  • Develop and maintain HR processes and SOPs to ensure a consistent employee experience across offices and remote teams

  • Track onboarding effectiveness, employee engagement and HR operational performance to identify areas for improvement

Requirements

  • 5+ years of experience in HR Operations, People Operations or Employee Experience

  • Experience managing employee onboarding and developing HR processes across multiple teams or locations

  • Experience planning and executing employee engagement initiatives and internal communications

  • Experience managing employer branding content on LinkedIn or other professional platforms

  • Strong understanding of HR operations, employee lifecycle management and HR systems

  • Strong written and verbal communication skills in English

  • Strong organisational skills, with the ability to manage multiple initiatives and deliver independently

Nice to Have

  • Experience working in a technology company or fast-growing startup

  • Experience supporting international or remote teams across multiple countries

  • Experience developing employer branding strategies and employee-focused content

  • Experience implementing or improving HR systems, workflows and automation

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