Job description

SUMMARY

We are seeking a reliable and detail-oriented AR Support professional to assist with collections and general accounts receivable tasks. This individual must be proactive, organized, and able to follow up professionally with customers via calls and emails to ensure timely payments. Experience in the freight forwarding or logistics industry is preferred. The ideal candidate can work independently while also thriving as part of a collaborative team.

JOB RESPONSIBILITIES

Make collection calls and send follow-up emails on outstanding customer balances
Maintain accurate records of communication and payment activity
Assist in reconciling customer accounts and resolving payment discrepancies
Coordinate with internal teams to address invoicing or service issues
Escalate unresolved collection issues to the AR Supervisor as needed
Prepare reports on aging accounts and collection status
Work as part of a team to meet departmental goals and support overall financial health
Support AR Supervisor with additional administrative or reporting tasks as assigned

QUALIFICATIONS

1–2 years of collections or accounts receivable experience
Preferred: Experience in freight forwarding, logistics, or transportation billing
Strong communication and follow-up skills via phone and email
Proficiency with Microsoft Excel (filtering, sorting, basic formulas)
High attention to detail and ability to manage tasks independently
Team player with a collaborative and professional attitude

JOB REQUIREMENTS

Should be willing to accept a long-term work-from-home arrangement.
Should be amenable to a permanent night shift schedule.

AR Support

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