Principal Service Support Engineer

Connect with Eutelsat

Be part of a new era in communications, transforming connectivity with Eutelsat – the world’s first GEO-LEO integrated global satellite operator.

As a leader in satellite communications, we provide global connectivity solutions - connecting businesses, communities, and governments around the world. We can connect you at on land, at sea and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world.

With Eutelsat You’ll Get To:

• Pioneer the future of Space Technology

• Bring connectivity to remote frontiers

• Collaborate with customer-centric experts

• Embrace cultural diversity in our global team

In a dynamic industry where passion drives our teams to make a difference to become the most trusted partner for global satellite connectivity, you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.

Why Eutelsat ?

• Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. We are proud that one-third of our executive team and 60% of our board are represented by women.

• Ways of Working That Drive Us: As "One Team," we work collaboratively towards shared goals, with customer-centricity, respect, and inclusivity as our guiding principles.

• Sustainability at Our Core: At Eutelsat, sustainability is more than just a word; it’s woven into our strategy. We’re dedicated to balancing social, environmental, and economic growth — both on Earth and in space.

• Work-Life Balance: We offer flexible schedules and hybrid work options to help you balance your personal and professional life. At Eutelsat, we are committed to supporting your well-being and ensuring you have the flexibility you need to succeed both at work and at home.

Ready to grow with us? Apply today and help us build a more inclusive, sustainable future in the world of satellite technology.

Who You Are: You are a recognized technical authority with deep expertise across IP networking, RF, satellite systems, and troubleshooting. You operate at a systems level, understanding end-to-end service behaviour and influencing architecture, observability, and operational strategy.

You are not only solving the most complex problems but also you are preventing them. You identify systemic weaknesses, define reliability strategies, and drive long-term improvements across the organization. You influence senior stakeholders and act as a key contributor to technical direction and service design.

What You’ll Do:

• Act as highest-level escalationfor critical, cross-domain incidents and systemic issues.
• Lead and direct complex, multi-layer investigations spanning network, platform, RF, and terminal domains.
• Define standards for troubleshooting, root cause analysis, and incident resolution.
• Identify systemic risks and lead initiatives to improve resilience, scalability, and performance.
• Ensure fluid communication with the various cross functional teams on technical investigations and developments.
• Collaborate with Engineering and Product teams to influence system architecture, design, and operational readiness.
• Drive advanced data analytics and correlation techniques to identify performance trends and hidden issues.
• Mentor senior engineers and act as a technical reference across teams.
• Contribute to strategic initiatives and long-term service roadmap
• Represent Service Support in high-level technical and customer discussions

WhatitTakes:

• Master’s degree (or equivalent experience) in Telecommunications, Networking, Aerospace Engineering, or related field
• 7+ years of experience in service support, service assurance, or reliability engineering

• Deep expertise in:

• IP networking and large-scale distributed systems
• Satellite communications (GEO/LEO) and/or radio systems
• Advanced troubleshooting and performance analysis

• Strong experience with:

• Visualisation tools (Grafana, Hex, Dataminer, etc.)
• Automation and scripting (Python or equivalent)
• Linux-based systems and network diagnostics

• Proven track record of solving complex,systemic issues and influencing technical direction
• Strong ability to operate at both deep technical and strategic levels

• Excellent communication and stakeholder management skills at senior levels
  
  What We’d Love:
  
  
• Experience with satellite systems (GEO/LEO), radio link layer, and RF performance analysis

• Strong data analytics and visualization skills for service performance and reliability tracking
• Hands-on experience with Network Monitoring Systems and observability platforms (e.g., Grafana, Dataminer, Nagios, Prometheus)
• Familiarity with ITIL processes (Incident, Problem, Change, Service Management)
• Experience driving automation and reliability engineering practices (SRE mindset)

Where You’ll Be: 

London, Turin or  Dubai,  Flexible remote working policy to be agreed with the team manager.  This role includes on-call rotation and traveling mainly in EU.

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