Clinical Compliance Manager

Company Description

Use your clinical expertise to improve how veterinary care is captured, supported and delivered

Are you an experienced veterinary or animal health professional who enjoys looking beyond the immediate clinical issue to understand how processes, systems and commercial decisions affect a practice?

We are ideally looking for someone with a qualification in veterinary science or veterinary nursing, combined with a strong clinical skillset and credibility. This is an opportunity to use that expertise in a broader role, helping veterinary teams solve problems, strengthen their processes and improve billing accuracy across a large national network. Your role will enable making billing easier for our teams – so they can spend more time with their patients and less time in their patient management system!

You will work closely with clinical teams, operations, commercial, pricing, PIMS and IT stakeholders to identify where things are not working as intended, understand why, and turn your findings into practical solutions.

About Greencross

Greencross is Australia’s largest integrated pet wellness organisation, bringing together Petbarn, City Farmers, Greencross Vets and our animal emergency and referral hospitals. Our purpose is to make our world a happier place through the love of pets.

The opportunity

You’ll combine clinical expertise, analysis, stakeholder engagement and problem-solving to understand what’s happening at clinic level and turn insights into practical improvements. You’ll identify opportunities to improve charge capture through making processes simpler for the clinical teams, whilst driving the veterinary network to value the services and care they provide.

This role offers the opportunity to:

• Use your clinical knowledge to influence improvements across a national veterinary network.
• Work across clinical, operational and commercial teams to solve meaningful problems and turn insights into practical solutions.
• Build strong relationships with senior stakeholders and coach clinic teams through constructive improvement.
• Help shape more consistent, sustainable approaches to billing accuracy and clinical compliance.

What you will do

• Lead the approach to billing accuracy, charge capture and compliance across our veterinary network.
• Review clinical records, estimates and invoices to identify gaps, patterns and opportunities for improvement.
• Turn data and clinic insights into clear, practical action plans.
• Work with clinic teams to understand barriers, strengthen processes and provide practical coaching.
• Partner with Commercial, Pricing, Operations, PIMS and IT to resolve workflow, pricing or system issues.
• Monitor progress and identify recurring issues that require broader process or system change.

About you

You’re a clinically credible, commercially curious problem-solver who genuinely enjoys working with people.

Ideally, you’ll bring:

• A qualification in veterinary science, veterinary nursing or another relevant animal health discipline.
• A strong clinical skillset, with the credibility to engage confidently with senior clinical stakeholders.
• Sound business acumen and comfort working with data, reporting and Excel. You don’t need to be an expert, but you should enjoy using information to understand what’s happening and why.
• Excellent stakeholder skills. You’re a people person who builds relationships and collaborates well across different teams.
• A natural curiosity for finding problems, understanding their root cause and turning them into solutions.
• Experience within veterinary practice operations, clinical auditing, billing compliance or commercial performance improvement.
• Experience with veterinary PIMS, pricing, estimates, procedures or billing configuration would be highly regarded.

Above all, you’ll bring a constructive approach to improvement, respecting clinical judgement while helping teams build stronger, more consistent processes

Interested?

Please contact Angie Goldman at angela.goldman@gxltd.com.au to express your interest and learn more about the next steps.