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Junior Trade Support Officer

Role overview

Summary

The Junior Brokerage Officer role at Tickmill focuses on supporting trade-related queries and ensuring compliance with regulations. You will collaborate with various departments to resolve issues and conduct trade surveillance, contributing to the integrity of the trading environment.

Qualifications

  • Minimum 3 years of experience in the FX & CFD environment.
  • College or University Degree in Finance, Mathematics, Economics, or any related field.
  • Experience with MT4 and MT5.
  • Fluency in English, both orally and in writing.
  • Attention to detail is critical.

Responsibilities

  • Help Business Development and Support teams in handling trade-related queries and complaints.
  • Handle and escalate technical issues to the relevant departments.
  • Work closely with the Compliance department in handling high-risk complaints.
  • Carry out trade surveillance and investigate irregular activity across asset classes.

Key facts

  • Remote from: Malaysia, Asia, APAC
  • Full time
  • Junior (1-2 years)
  • Customer Support Associate
  • English

Hard skills

Other skills

  • Detail Oriented
  • Teamwork
  • Time Management
  • Problem Solving
  • Strong Work Ethic

About the company

Tickmill logo

Tickmill

  • Capital Markets & Investment Banking
  • 501-1,000

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Job description

Are you looking for the next professional opportunity that will challenge you and advance your career? Join our team now!

Tickmill is looking to hire a Junior Brokerage Officer to join our rapidly expanding team. Join a high-caliber team and contribute to its success with your passion, hard work, and positive attitude.

About Tickmill.

Founded in 2014, Tickmill has grown into a global financial services group of 300+ people, with regulated entities
across major jurisdictions and a client base built on trust in active trading — spanning CFDs, Futures and
Options.
That foundation — capital, licensing, infrastructure and an established international client base — is what makes
the next stage possible: building genuinely new product lines in Stocks, ETFs, Investing, Wealth and Prediction
Markets, aimed at a much larger consumer audience than our existing trading business alone.

What the job looks like?

The Junior Brokerage Officer will have the opportunity to:

  • Help Business Development and Support teams in handling trade-related queries and complaints, while resolving them in a timely and professional manner.
  • Handle and escalate technical issues to the relevant departments within the organization.
  • Work closely with the Compliance department in handling high-risk complaints.
  • Carry out trade surveillance, investigate irregular activity across a wide range of asset classes, and report any suspicious activities to Brokerage and Compliance departments.
  • Work on developing new tools to facilitate daily operations.
  • Prepare the required competitor analysis and market research.
  • Produce necessary complex reports as required by the company’s management and regulatory bodies.
  • Perform any additional duties and localized tasks as and when required.

What will you need to be able to do the job?  

  • Minimum 3 years of experience in the FX & CFD environment.
  • College or University Degree in Finance, Mathematics, Economics, or any other related field.
  • Experience with MT4 and MT5.
  • Fluency in English, both orally and in writing.
  • Ability to work under pressure and meet deadlines.
  • Attention to detail is critical.
  • Positive can-do attitude.
  • High level of work ethic.
  • Excellent team player.

It will be considered as a plus if you have:

  • CySEC Advanced Certificate
  • Experience with Exchange Traded Derivatives

By joining us, you can expect:

  • A Unique Opportunity for a career in a global, fast-growing company. 
  • Attractive remuneration package based on qualifications and experience (including 13th salary and Discretionary Bonuses to reward exceptional performance).  
  • Opportunities to learn and grow through our “Employee Training & Development program”. 
  • Medical Insurance Cover, which includes Outpatient, Inpatient, and Dental Care. 
  • Multiple events to bond with the team and the group through Quarterly/Semestrial Team Activities for all the Company. 
  • Birthday and Loyalty benefits.

What to expect from our recruitment process: 

  • First interview with TA & Hiring Manager
  • Final interview with top management 

Make your next Career step and apply NOW!

*Due to the great number of applications, we receive for each of our open vacancies, we are unable to respond on an individual basis

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