Service Owner, Lystrup or Soeborg

Do you enjoy taking ownership of IT services and bringing people together to improve them? At Terma, you can help colleagues working on defense and aerospace projects get the secure, reliable services they need to do their work. Come and join us!

We are facing an exciting future with considerable growth and demanding changes. We continue to evolve our advanced technologies and mission critical solutions for the defense and aerospace industry to deliver real-world solutions that matter to the security of people on land, at sea and in the air. Therefore, we are looking for a Service Owner to become part of this journey and contribute to our overall purpose – securing people through advanced technology.

Your role as part of the team

As our new Service Owner, you will take ownership of one of Terma’s secure IT environments, ensuring it continues to meet the needs of users working on sensitive and classified projects. You will act as the link between users, business stakeholders, and technical teams, translating needs into priorities, driving service improvements, and supporting the adoption of the service across the organization. While technical specialists operate the environment, you will be responsible for its direction, roadmap, and user experience, helping remove barriers, coordinate stakeholders, and ensure the service delivers value both today and in the future.

In our team, we take pride in developing people and technology. You will become part of a collaborative team working across IT, security, and the business to continuously improve our secure IT services. We value knowledge sharing, new ideas, and finding solutions together, giving you the opportunity to influence how our services develop and create value for users.

Technical skills matter, but your mindset matters just as much. You are curious, structured, and take initiative. You enjoy building relationships, navigating different priorities, and bringing people together to turn needs into practical solutions. If you thrive on taking ownership and driving improvements through collaboration, you could be a great addition to our team.

How you will make a meaningful contribution

In this role, you will contribute to a range of tasks across your area of responsibility. Your key responsibilities include:

• • Take ownership of the user experience, coordinating onboarding and access requests, following up on service issues and keeping users informed.
  • Turn user feedback and business needs into a clear roadmap and prioritised improvements. Agree service expectations with operational teams and use performance data to track progress.
  • Agree priorities, resources and commitments across teams. Resolve dependencies and bring decisions to the right people when work cannot move forward.
  • Drive adoption and migration with project owners and the IT project manager, ensuring users are ready and their workflows function before older environments are retired.
  • Prepare service budget and capacity proposals, explain investment needs and track costs against agreed plans.

Bring your expertise into play

You have experience taking responsibility for IT services and improving how they work for users. Your background could be in service management, platform or product ownership, or project delivery with ongoing service responsibility.

To thrive in this role, we also imagine that you bring some of the following qualifications:

• • Experience coordinating live services, including user needs, support arrangements and continuous improvement.
  • The ability to build trust and negotiate commitments across teams, including when priorities compete and you have no line management authority.
  • Sound judgement about priorities, risk, cost and capacity, and the ability to turn unclear needs into practical next steps.
  • Enough technical understanding to discuss infrastructure, dependencies and possible solutions with specialists. Knowledge of networks, security or air-gapped environments is an advantage.
  • Clear communication in English, with the ability to explain needs and trade-offs to both technical colleagues and business stakeholders.
  • Experience with migrations or regulated environments would also be valuable. Deep technical specialization is not required.

Most importantly, we believe diverse experiences add value to our team and organization. Therefore, we encourage you to apply even if you do not meet all the above requirements. 

As we are an international organization, it is important that you are fluent in English both in writing and verbal at a professional level.

Let’s secure people through advanced technology

We believe that different perspectives, experiences, and backgrounds make us stronger. We are committed to creating a more diverse and balanced workplace that reflects the talent and perspectives around us. By creating an inclusive environment with equal opportunities to contribute, grow, and succeed, we aim to broaden our talent pool and strengthen our teams for the future. We want everyone to feel welcome, valued, and confident in pursuing their ambitions at Terma.

When joining Terma, we promise that you will experience great people, challenging tasks, and the opportunity to make an impact. Our culture is built on trust, collaboration, and knowledge sharing, where learning is embedded in everyday work and supported by colleagues across all career stages.

Benefits

International Environment: Explore great teamwork and professional sparring with colleagues around the world.

Flexible Working Hours: The option to work from home up to two days per week.

Comprehensive Benefits Package: Receive a 10% paid pension along with a beneficial health care and insurance package and paid internet connection at home. Enjoy discounts from various business partners.

Well-being Perks: Opportunity to enroll in our on-site massage-offer at our locations in Denmark.

Social and Professional Events: We have an active staff association that arranges a variety of social activities and events to bring all of our colleagues together.

Career Paths: Opportunities to grow your career in a direction that suits you, whether you prefer a specialist path or a leadership role.

We are all Terma - diverse in skills and equal in value. That is why we encourage all individuals to apply and are committed to ensuring that every employee has equal opportunities to succeed and feel respected and valued within our organization. To support an unbiased evaluation process, we kindly encourage applicants to omit personal details such as photos and age from their applications.

If you would like to take on the challenge of working in an innovative company, we look forward to receiving your application. A resume is required, while a cover letter is optional. To ensure that your application will reach us and is properly processed, we only accept applications via www.terma.com. Applications will be processed continuously.

Do you have any questions regarding the position?

Feel free to contact Hiring Manager on e-mail:MOEF@terma.com

Bear in mind, that we need you to confirm that you can obtain a security clearance by the Danish Defense Intelligence Service, and that all adults in your household are not posing any risk to the related risk-evaluation. This entails among other issues:

• • That you have as a minimum stayed within NATO/EU/MISWG countries for the last 7 years only interrupted by short stays abroad, meaning less than 6 months, and 
  • That you have not committed serious criminal offences

Location of position:

• • Søborg
  • Lystrup