Patient Access Representative

Find your calling at Mercy!

Position Details:

1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required; some college helpful.

Minimum skills, knowledge and ability requirements:

- Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.

- Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.

- Strong organizational skills; attention to detail.

- Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.

- Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with confidence, professionalism, empathy, and accountability.
• Ability to respond appropriately to patient questions or concerns, explain available financial resources, and complete required referrals.
• Ability to consistently follow and document established patient financial engagement and collection workflows.

Physical Requirements:

•    Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.

•    Position requires prolonged standing and walking during each shift.

•    Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.