Client Success and Implementation, Analyst - Remote Role

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Team Overview

Role Overview And Core Responsibilities

As a Client Success and Implementation Analyst, you will manage the implementation of TransUnion’s Trusted Call Solutions suite of services for Enterprise and Telecom carrier customers, from contract execution through successful launch.

• Act as the primary customer interface for the onboarding and ongoing management of TransUnion’s Trusted Call Solutions suite of services.
• Serve as a single point of contact, building strong customer relationships and driving implementation projects from initiation through successful delivery.
• Develop and execute project plans that align customer timelines, technical requirements, business objectives, and internal resources.
• Translate customer business requirements into technical use cases and data flows that support effective solution implementation.
• Provide customers with onboarding expertise, product training, best-practice guidance, and ongoing operational support.
• Escalate technical issues internally, coordinate their resolution with cross-functional teams, and address customer requests with urgency.
• Communicate complex technical and operational information in clear language that enables customers to understand and successfully use deployed solutions.
• Gather customer, product, and market feedback and communicate actionable insights to Product, Sales, Operations, and Engineering teams.
• Collaborate with cross-functional team members to understand solution architecture, implementation processes, and customer requirements.
• Support internal improvement initiatives by updating documentation, refining processes, and contributing to other operational projects as needed.

Required Knowledge And Experiences

• Bachelor’s degree or equivalent practical experience that provides the business, technical, and communication knowledge needed to manage customer implementations.
• At least two years of relevant experience in account management, customer relations, project management, implementation, or a related customer-facing role.
• Experience managing customer engagements or initiatives across the project lifecycle, including planning, execution, issue management, and successful delivery.
• Demonstrated ability to analyze customer problems, identify critical requirements, and recommend business-focused solutions that create customer value.
• Strong written and verbal communication skills, with the ability to explain technical concepts in clear language and deliver customer training.

Required Technical Skills

• Experience using Customer Relationship Management (CRM) tools, such as Salesforce.
• Working knowledge of project management principles, methodologies, and project lifecycle practices.
• Ability to translate business requirements into technical use cases, workflows, and data flows.
• Ability to understand solution architecture and communicate effectively with Product, Operations, Sales, and Engineering teams.

We’re also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we’re happy to support your career development and growth in:

• Familiarity with the Enterprise or Telecom carrier industry and customer implementation environments.
• Experience supporting technical software, platform, telecommunications, or data solution implementations.
• Customer training, onboarding, engagement management, and operational support.
• Ability to influence cross-functional stakeholders and represent the customer’s perspective in product and process discussions.
• Natural curiosity and motivation to develop deeper knowledge of technical products, services, and the competitive landscape.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

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