Client Service Executive

Position Overview: At Quadax, exceptional client relationships are built through partnership, trust, and measurable results. The Client Service Executive serves as the executive-level ambassador for Quadax, developing strong relationships with hospital leadership and helping clients maximize the value of their investment in our solutions. This role works closely with healthcare executives to understand their strategic priorities, operational challenges, and key performance metrics, ensuring Quadax consistently supports the outcomes that matter most. Through proactive engagement, executive leadership, and oversight of a high-performing Regional Service team, the Client Service Executive drives client satisfaction, retention, and long-term partnership growth while reinforcing Quadax's reputation for delivering a highly personalized service experience. Seeking candidates in the Columbus, Pittsburgh, and Cincinnati areas if possible. The only states being considered at this time are OH and PA.

Key Responsibilities:

• Develop and maintain strong executive-level relationships with assigned clients.
• Identify key decision-makers and sponsors within client organizations
• Establish regular executive business reviews and strategic planning discussions with client leadership
• Serve as a primary executive contact for high-priority matters
• Position Quadax as a trusted business partner that delivers measurable value and long-term success
• Gain a thorough understanding of key client business objectives, challenges, growth strategies, and technology roadmap
• Guide the creation of account engagement plans designed to strengthen executive relationships
• Lead strategic account planning efforts for assigned clients
• Maintain executive oversight of regional service performance
• Provide oversight to and rely upon Account Managers to lead daily client interactions, issue resolution, project coordination, and operational account activities
• Ensure Account Managers have the resources, support, and direction necessary to effectively serve clients
• Monitor overall account health and proactively address retention risks
• Develop and execute account retention strategies for at-risk clients
• Establish and monitor meaningful performance metrics and service benchmarks
• Promote accountability and professional development throughout the regional team.
• Ensure the regional team is aligned with company objectives and client expectations.
• Partner with Sales, Product Development, Implementation, and Executive Leadership to deliver exceptional client experience

Additional Responsibilities:

• Interview and assist with the selection of regional team members
• Support and arrange for onboarding and development of new employees
• Provide coaching, mentorship, and leadership development to regional team
• Review and approve visit reports and other client interaction data
• Serve as an escalation point for Account Managers
• Develop at-risk and delinquent client account reporting and manage the hold/reactivation of clients.
• Manage credit, debit, and refund requests related to client billing.
• Participate in internal meetings, strategic planning sessions, and client conferences as needed.
• Address disciplinary issues and perform timesheet and time-off approvals
• Other duties as needed

Qualifications:

• Bachelor’s degree or equivalent healthcare industry experience
• Exceptional executive presence and communication skills
• Proven ability to build relationships with senior and executive-level business leaders
• Aptitude for analytical analysis and ability to leverage AI
• Strong emotional intelligence and interpersonal effectiveness
• Consultative and strategic mindset
• Ability to collaborate and influence without direct authority
• Strong coaching and leadership abilities

Salary Range: $110k-$120k