A Crew (CSR) 1600

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Inktel Contact Center Solutions

Role overview

Summary

This role focuses on delivering exceptional customer service by assisting clients with inquiries and troubleshooting. You will engage with customers through various communication channels, contributing to a positive experience and fostering relationships.

Qualifications

Experience in customer service or client support.
Strong communication skills.
Ability to transition between communication channels.
Preferred: Proficiency in handling client inquiries.
Preferred: Experience in a remote work environment.

Responsibilities

Provide client support via phone
Assist with client inquiries and troubleshooting
Respond to client communication across multiple channels
Communicate proactively and professionally with customers

Key facts

Remote from: United States
Full time
English

Hard skills

Other skills

Customer Service
Troubleshooting (Problem Solving)
Communication
Professionalism

About the company

Inktel Contact Center Solutions

Outsourcing & BPO
Large
1,001–5,000

Our Company Inktel is a leading business process outsourcer that specializes in creating personalized call center solutions which enable our clients to increase market share, improve operational efficiency, and decrease operational cost. Our Mission Our Mission is to be our clients’ most valued and trusted business partner. At the heart of our mission is Inktel’s “Passion for People” philosophy which creates an environment for the highest operational performance in our Industry. Our Solution The focus of each Inktel solution is to create value for our clients by fully maximizing each customer interaction. This focus has led to the creation of Inktel’s “Customer First” operating model which utilizes an optimal mix of agent, technology, performance, and analytics solutions to ensure value creation. Inktel Solution Suite comprises the following operational areas: • Sales & Revenue Enhancement • Revenue Protection • Customer Support • Sales Lead Management • Field Sales Support • Account Management • Multi-Lingual Support • Retention & Loyalty • Seasonal & Peak Support • Personalized Self Service • Multi-Channel Email, Chat, & Mobile • Social Engagement Strategy

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Job description

Driven by our Passion for People, our Remote Sparkling Wine Advisors are keen on driving a great customer experience. The Customer Service Rep. provides client support via phone, assisting with client inquiries, troubleshooting, and general support. They respond to all client communication via phone. Communicate with customers proactively and professionally across multiple communication channels. Agents may be asked to transition between channels at any time.

Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues, or our non-profit partners—we can’t resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA—and we don’t use the word “strive” lightly. It embodies what we value.