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1099 Luxury Sparkling Wine #MCH

Inktel Contact Center Solutions

Role overview

Summary

The role focuses on delivering exceptional customer support for Sparkling Wine Advisors. You will assist clients with inquiries and technical issues, ensuring a positive experience across various communication channels.

Qualifications

  • Experience in customer service or client support.
  • Strong communication skills.
  • Ability to troubleshoot technical issues.
  • Preferred: Experience with email and chat support.
  • Preferred: Familiarity with promotions and service programs.

Responsibilities

  • Provide client support via phone and email.
  • Assist with client inquiries and troubleshooting.
  • Respond to client communication regarding account inquiries and service.
  • Communicate proactively and professionally across multiple channels.

Key facts

Hard skills

Other skills

  • Customer Service
  • Communication
  • Problem Solving

About the company

Inktel Contact Center Solutions logo

Inktel Contact Center Solutions

  • Outsourcing & BPO
  • Large
  • 1,001–5,000
Our Company Inktel is a leading business process outsourcer that specializes in creating personalized call center solutions which enable our clients to increase market share, improve operational efficiency, and decrease operational cost. Our Mission Our Mission is to be our clients’ most valued and trusted business partner. At the heart of our mission is Inktel’s “Passion for People” philosophy which creates an environment for the highest operational performance in our Industry. Our Solution The focus of each Inktel solution is to create value for our clients by fully maximizing each customer interaction. This focus has led to the creation of Inktel’s “Customer First” operating model which utilizes an optimal mix of agent, technology, performance, and analytics solutions to ensure value creation. Inktel Solution Suite comprises the following operational areas: • Sales & Revenue Enhancement • Revenue Protection • Customer Support • Sales Lead Management • Field Sales Support • Account Management • Multi-Lingual Support • Retention & Loyalty • Seasonal & Peak Support • Personalized Self Service • Multi-Channel Email, Chat, & Mobile • Social Engagement Strategy
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Job description

Driven by our Passion for People, our Remote Sparkling Wine Advisors are keen on driving great customer experience. The Sparking Wine Advisor provides client support via phone; assisting with client inquiries, trouble shooting and general support and will be an independent contractor. They respond to all client communication via email and provide client support regarding account inquiries, service, programs/promotions and .com/Direct technical issues. Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.

Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners—we can’t resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA—and we don’t use the word “strive” lightly. It embodies what we value. 

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