Senior Patient Billing Representative

• Today

TridentCare

Role overview

Summary

This role focuses on managing patient billing inquiries and ensuring accurate account resolution. You will support the organization by handling customer interactions and maintaining detailed records, contributing to the overall efficiency of the billing department.

Qualifications

Experience in patient billing or customer service.
Ability to use various eligibility websites.
Proficiency in updating multiple systems with patient information.
Strong documentation skills.
Ability to meet performance and audit goals.

Responsibilities

Take inbound phone calls from clients to obtain patient billing information.
Sort incoming return patient mail and return patient statements electronically.
Research and resolve customer accounts using patient files and eligibility websites.
Document all customer contact to ensure issues are resolved.

Key facts

Remote from: United States
Full time
Senior (5-10 years)
Medical Billing Specialist
English

Hard skills

Other skills

Customer Service
Communication
Problem Solving
Time Management

About the company

TridentCare

Diagnostics & Laboratories
Large
1,001–5,000

TridentCare is the leading portable diagnostic services solution for a variety of healthcare markets, delivering quality services at our customers’ locations nationwide. Each day the company deploys experienced medical professionals and leading-edge technology to provide imaging, laboratory, and vascular and services to tens of thousands of patients wherever they are proudly offering consistency and economies of scale that regional providers cannot. For more information about TridentCare, please visit TridentCare.com, and follow us on Instagram.

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Job description

TASKS AND RESPONSIBILITIES:

Takes inbound phone calls from our clients/customers/patients to obtain patient billing/demographic information.
Sort incoming return patient mail and return patient statements with info electronically.
Researches and resolves each customer’s account thoroughly using patient files and various eligibility websites.
Documents all contact with customer completely to ensure follow through is complete and all issues are resolved to the satisfaction of the customer.
Updates multiple systems with patient info.
Performs adjustments on accounts and recommends necessary changes to the supervisor.
Completes all weekly / monthly reports according to schedule.
Performs other tasks as assigned by the supervisor to support the goals of the organization.
Meets weekly/monthly Performance/Audit goals.
Tracks daily/weekly/monthly production.