Coordinator of Admissions for rehab

Company Description

About Us 

BALANCE RehabClinic is a private treatment clinic specializing in mental health and addiction recovery. We deliver highly individualized, evidence-based care designed to support sustainable recovery. Our approach is comprehensive and clinically driven, ensuring that every aspect of a client’s treatment plan is carefully assessed and tailored to their needs. 

Treatment is provided on a one-to-one basis in discreet, private residential settings, supported by a multidisciplinary team. Our programs integrate a broad range of evidence-backed therapeutic modalities, alongside structured daily support to ensure continuity of care throughout the recovery process. 

We look beyond symptoms to understand the individual as a whole, addressing mental health, physical wellbeing, and emotional balance to support long-term recovery and reintegration. 

Job Description

The Coordinator of Admissions is the first point of contact for prospective clients, families, and referrers. This role manages enquiries, coordinates assessments and admissions, maintains accurate records, and ensures a seamless, compassionate, and confidential client experience throughout the admissions process. The Coordinator works closely with the Admission Team to support timely and appropriate admissions while upholding THE BALANCE's high standards of care and professionalism.

Qualifications

• Excellent verbal and written communication skills
• Flexible working hours  
• Strong interpersonal and relationship-building abilities
• Compassionate, professional, and client-focused approach
• Exceptional organizational and multitasking skills
• High level of discretion and confidentiality
• Strong attention to detail and accuracy
• Ability to remain calm and effective in sensitive situations
• Experience in admissions, healthcare, hospitality, or client services preferred
• Proficiency with CRM and electronic record systems
• Fluent English, French and Arabic; additional languages are an advantage
• Ability to work collaboratively within a multidisciplinary team
• Strong problem-solving and decision-making skills

Additional Information

To apply, please submit your CV, cover letter, and a short video introducing yourself and what you do to stay in balance, to cn@thebalance.clinic