Role overview

Qualifications

Advanced English level
Advanced Spanish level
Availability to work 9:00 AM to 5:00 PM EST
Excellent communication and interpersonal skills

Responsibilities

Handle customer inquiries and provide accurate information via phone calls (inbound, outbound) and email
Make outbound calls to schedule appointments and follow up with patients
Enroll members in health plans and assist with plan details
Maintain accurate and detailed records of customer interactions

Key facts

Remote from: Anywhere
Full time
Conference Coordinator
English, Spanish

Hard skills

Care Coordination Benefits Administration Caregiving Aftercare Outbound Calls Caregiving Routines Patient Education And Counseling Email Management Help Desk Support Microsoft Operating Systems Inbound Calls Remote Administration Customer Centricity Organizational Structure

Other skills

Scheduling
Record Keeping
Customer Service
Quality Assurance
Professionalism
Communication
Multitasking
Time Management
Detail Oriented
Empathy
Social Skills

About the company

The Hello Team

Outsourcing & Offshoring

Keep Your Business Open 24 Hours If your staff aren’t available to answer calls, you can lose business. Don’t wait to find out! The Hello Team will provide you with agents to answer your calls 24 hours a day. Our agents will be on the phone with your customers and take down their information, we will then send you an email/text with the caller’s information so you can call them back at a time of your convince. We can also book appointments for them if needed, and add new leads to your CRM. The Hello Team has Reps which are specifically trained in the Home Healthcare industry, and the languages we provide are specifically tailored to communicate with your HHA's and patients, Including English Russian Uzbek and Spanish

Company details

IndustryOutsourcing & Offshoring

Company size51 - 200

Links

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Job description

Job Summary:

We are seeking a Caregiver Coordinator to join our remote team. In this role, you will provide compassionate, high-quality support to patients and health plan members across a variety of channels. Working from the comfort of your home, you will assist with appointment scheduling, plan enrollment, and general inquiries, ensuring each interaction reflects empathy, accuracy, and professionalism. If you thrive in a customer-focused environment and are passionate about improving the healthcare experience, we would love to hear from you.

Key Responsibilities:

Handle customer inquiries and provide accurate information via phone calls (inbound, outbound) and email.
Make outbound calls to schedule appointments and follow up with patients.
Enroll members in health plans and assist with plan details.
Perform administrative tasks related to customer service.
Maintain accurate and detailed records of customer interactions.
Provide exceptional service to ensure customer satisfaction.
Make outbound and receive inbound calls to manage caregivers and patients, ensuring quality care and smooth coordination.
Perform other tasks related to the role.

Qualifications & Requirements:

Advanced English Level required.
Advanced Spanish Level required.
Availability to work 9:00 AM to 5:00 PM EST (United States).
Excellent communication and interpersonal skills.
Previous experience as a Home Caregiver is highly preferred.
Previous experience in the Healthcare sector is a plus.
Previous experience in customer service is required.
Must be organized and have the ability to multitask in a fast-paced environment with attention to detail.
Ability to work independently and meet deadlines with minimal supervision.
Must have a Windows computer (Windows 10 or newer) that is less than 4 years old.
Two monitors and a high-speed fiber network or Starlink internet.

Compensation & Benefits:

100% remote work.
Compensation in USD.
Full-time position with 40 hours per week.
Opportunity to help elderly individuals and contribute to their well-being.
Great work environment with potential for growth.