Manager, Hotel Openings & Transitions, U.S. & Canada

Exceptional Hospitality Starts with You

The location for this position is virtual/remote

This is your chance to be part of an in-house Brands team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, for all of Hilton's unique brands! As Manager, Hotel Openings & Transitions, you will manage a portfolio of new construction openings, conversions, internal brand-to-brand changes, and hotels departing the Hilton system across the U.S. and Canada. Reporting to the Director, Hotel Openings & Transitions, you will collaborate with owners, management companies, hotel leaders, Hilton Commercial Performance teams, Global Brand Organizations, and cross-functional partners to support operational readiness, accurate system and content setup, performance delivery, service optimization, and brand compliance. You will serve as a main point of contact throughout the opening or transition process, helping stakeholders complete critical milestones and position each hotel for a successful entry into, or transition from, the Hilton portfolio.

What you'll do during a typical day:

• Facilitate hotel opening and transition task items using Hilton's online opening software, supporting tools, and required documentation.
• Manage a portfolio of new construction openings, conversions, internal brand-to-brand changes, and hotel exits, monitoring progress and escalating issues that may affect readiness or opening timelines.
• Complete unique or expedited openings where critical tasks must be completed accurately within a compressed timeframe.
• Develop practical solutions for opening challenges, including limited hotel-level support and special requests involving technology, service levels, or product requirements.
• Contribute to team procedures, tools, and programs that improve the opening and transition process, while communicating effectively with internal and external stakeholders.

How you'll collaborate with others:

• Partner with owners, management companies, hotel leaders, Hilton Commercial Performance teams, Global Brand Organizations, and cross-functional partners to support successful execution and operational readiness.
• Act as the liaison with Revenue Management Hotel Openings and coordinate with Technology, Quality Assurance, Architecture, Design & Construction, and other partners to help ensure hotels are prepared to open and positioned for success.
• Ensure that hotel information is accurate, fully enhanced, and sellable after the initial hotel build in applicable Hilton systems, including GDS, PIM, CRS, and Hilton's brand websites.

Projects you'll take ownership of:

• Coordinate the initialization of new hotels across Hilton Sales Worldwide, Brand Marketing, Global Distribution Management, Hilton Reservations Worldwide, Global Distribution Systems, Online Travel Agencies, and Hilton Honors.
• Monitor overall hotel progress, keep assigned projects on target, identify risks, and drive timely completion of opening and transition requirements.

What It Takes to Make the Stay

You have these minimum qualifications:

• Four (4) years of work experience in the hotel industry (or similar) experience in a management or supervisory level position. 
• Two (2) years of branded hotel experience
• Three (3) years of experience working with hotel General Managers or Hotel Ownership/Management, or three (3) years of corporate experience with Hilton.
• Travel up to 20%.

It would be useful if you have:

• Four (4) years of overall preferred experience with Hilton
• Three (3) years of branded hotel experience
• One (1) year of supporting hotels in pre-opening or conversions

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $77,500 – $110,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.

#LI-REMOTE