Senior Customer Reliability Engineer

Job Description Summary

Job Description

Essential Responsibilities

System Monitoring & Analysis 

- Monitor industrial equipment and systems using SmartSignal or similar predictive analytics platforms.

Analyze sensor data, vibration patterns, temperature readings, and other operational parameters

- Identify anomalies, trends, and patterns that indicate potential equipment issues

-Interpret predictive maintenance alerts and recommend actions 

Data Management 

- Configure and maintain data collection systems and sensors - Ensure data quality, accuracy, and completeness

- Manage historical data archives and trending analysis - Integrate multiple data sources and systems Predictive Maintenance 

- Identify opportunities to refine predictive models for equipment failure prevention

- Create maintenance schedules based on equipment condition rather than time intervals

- Collaborate with maintenance teams to optimize repair and replacement strategies

- Generate detailed condition monitoring reports

- Provide early warning notification systems for critical equipment failures

- Investigate equipment performance issues and root causes

- Support emergency response and unplanned outage investigations

- Provide technical expertise during equipment failures

- Recommend corrective actions and improvements

Communication & Collaboration Stakeholder Engagement 

- Communicate findings to operations, maintenance, and management teams

- Present technical data in accessible formats for technical and non-technical audiences

- Coordinate with field technicians and maintenance personnel

- Support decision-making processes with data-driven insights Documentation & Reporting 

- Create and enhance standard operating procedures for monitoring activities

- Document lessons learned and best practices

Continuous Improvement Technology Enhancement 

- Stay current with advances in condition monitoring technology

- Evaluate and implement new monitoring techniques and tools

- Optimize alarm settings and notification systems

- Contribute to the development of monitoring strategies Training & Knowledge Transfer 

- Train operators and maintenance staff on monitoring systems

- Develop training materials and procedures

- Share expertise across different plant locations or business units

- Mentor junior engineers and technicians

Industry-Specific Applications

Depending on the industry, responsibilities may also include:

- Power Generation: Monitoring turbines, generators, and auxiliary equipment

- Oil & Gas: Pipeline monitoring, compressor stations, and refinery equipment

- Manufacturing: Production line equipment, motors, and process systems  

Required Qualifications

• Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).

• Engineering knowledge, data analysis skills, and practical understanding of industrial equipment operation and maintenance.
• Fluent in English and Portuguese or Spanish.

Desired Characteristics

• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems with limited oversight
• Ability to document, plan, market, and execute programs. Established project management skills.
  

Additional Information

Relocation Assistance Provided: No