PRODUCT SPECIALIST

Product Specialist 

Job Overview

The Product Specialist will work closely with the Director of Product Operations to support product administration, compliance management, carrier relations, rate sheet maintenance, and reporting activities for the American Worker line of products, including Fixed Indemnity, Specialty Benefits, and other ancillary products. Responsiblities include rate sheet management, product compliance oversight, carrier and regulatory notice management, and policy form administration. The Role will serve as a key resource for maintaining accurate product information, monitoring regulatory requirements, supporting carrier relationships, and ensuring internal teams have the information needed to administer products effectively. 

How will you demonstrate our values and positively impact our business?   

 
DELIVER SERVICE 

• Create, maintain, and distribute rate sheets for new business, renewals, and plan changes.  

• Serve as a resource for internal departments regarding product benefits, carrier requirements, and compliance questions.  

• Coordinate with carrier partners to obtain product information, policy updates, and regulatory guidance.  

• Support the the Product Operations team with department initiatives and special projects. 

ESPRIT DE CORPS 

• Partner with Sales, Account Management, Fulfillment, Carrier Administration, and other departments to support product-related initiatives.  

• Collaborate with the Renewal team to support rate changes, product updates, and carrier-driven changes.  

• Foster strong working relationships with carrier partners and internal stakeholders.  

• Contribute to projects that improve product administration, communication, and operational effectiveness. 

BRING GUSTO 

• Proactively identify opportunities to improve processes, documentation, and operational efficiencies.  

• Take initiative in researching carrier, regulatory, and industry updates impacting AWP products.  

• Assist with development and maintenance of product resources, compliance tools, and internal reference materials.  

BE EXPERTS 

• Monitor carrier communications, compliance notices, and regulatory updates affecting AWP products.  

• Maintain product availability resources and state-specific compliance requirements.  

• Review and manage carrier policy forms, certificates, applications, and related product documentation.  

• Act as a product resource for internal teams by providing guidance on product provisions, carrier requirements, and state-specific compliance considerations. 

OWN IT 

• Track and maintain carrier and regulatory notices and ensure required actions are communicated to the appropriate departments.  

• Maintain accurate product documentation and compliance resources.  

• Audit rate sheets, policy forms, and product materials to identify discrepancies and ensure accuracy.  

Specific Knowledge, Skills, and Abilities 

• Knowledge of health insurance and employee benefit products, including medical, dental, vision, life, disability, and supplemental benefits. 

• Intermediate to advanced proficiency in Microsoft Office applications, including Excel, Word, and Outlook 

• Critical thinking and analytical skills with the ability to identify discrepancies, assess impacts, and recommend solutions. 

• Excellent verbal and written communication skills with the ability to effectively communicate with carriers, internal departments, and external business partners. 

• Strong research and problem-solving skills with the ability to work independently and collaboratively. 

• Strong organizational, project, and time management skills, with extreme attention to detail  

Education and Experience 

• Bachelor’s degree preferred, or equivalent experience  

• 2-5 years of experience in health insurance, employee benefits, carrier administration, compliance, product management support, or a related field. 

• Active Health & Life Insurance License preferred. 

Additional details 

• Business Travel: Travel is negligible 

• Physical Requirements: Ability to lift 25 pounds 

• Job Type: Full-time